SpringHill Suites Memphis Downtown, Memphis, Issue

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Rank

10th

Out of 238

SpringHill Suites Memphis Downtown	Average Price: $169 Check Rates

Hotel Class:

21 North Main Street

Memphis, 38103 View map

3-Star Hotel Rank: 5 of 44
Average review rating: 3.95

OpinionWell Value Index: 5

Traveler reviews analyzed: BedBugRegistry (1) , Expedia (58) , MyTravelGuide (60) , Travelocity (6) , TripAdvisor (186) , YahooTravel (18)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

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Issue

Appears in 17 comments.

The following words were used in comments with Issue:
desk (2) experience (2) hotel (3) management (4) never (2) night (3) not (3) park (3) room (3) staff (4)

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1. I explained the issue and was told that the manager would contact me about my concerns.

"Staff almost compensates for the room " Read full review on TripAdvisor 11/10/2011 Vote

2. We had brought our own pillows so not a major issue.

"Staff almost compensates for the room " Read full review on TripAdvisor 11/10/2011 Vote

3. So - all in all I could have easily ignored the a/c and wi-fi issues given the price I'm able to pay for a family vacation.

"Not the best managed Springhill I've experienced " Read full review on TripAdvisor 9/2/2011 Vote

4. It was a delightful meal with many staff members on hand to keep it stocked ( I figure they read earlier criticism about the lack of staff and fixed the issue) The room was well equipped.

"Great location, nice hotel " Read full review on TripAdvisor 8/18/2011 Vote

5. Area around the trolley line appears fairly safe - I walked at night with no issues.

"Under construction, but still good hotel " Read full review on TripAdvisor 7/20/2011 Vote

6. The night desk person said he would leave a note for the day manager about the issue.

"THEY LIED " Read full review on Expedia 9/16/2010 Vote

7. Maybe it's just Memphis but there were maintenance issues in the Residence Inn we stayed in later in the week in New Orleans.

"Worst hotel stay ever " Read full review on TripAdvisor 8/12/2010 Vote

8. However, this was the only issue we encountered during our stay.

"Quite, well appointed hotel. Close enough to walk to everything. " Read full review on TripAdvisor 5/18/2010 Vote

9. The room is quite large and comfortable, the only issues being the black mold on the shower curtain and corners of the tub.

"Great location, not much else " Read full review on TripAdvisor 3/29/2010 Vote

10. I understand, from my husband's follow up call with Marriott corporate management that they are aware of issues at this hotel and are, in fact, at the time I am writing this review - making drastic changes to the staff management here.

"Good location - bad management " Read full review on TripAdvisor 8/12/2009 Vote