Sunset Key, Key West, Complaint

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Home » United States » Florida » Key West Destinations » Key West Hotels » Sunset Key

OpinionWell
Rank

19th

Out of 168

Sunset Key	Average Daily Rate: NA Check Rates

Hotel Class:

245 Front Street

Key West, 33040 View map

4-Star Hotel Rank: 6 of 16
Average review rating: 4.09

OpinionWell Value Index: NA

Traveler reviews analyzed: Expedia (60) , MyTravelGuide (18) , TripAdvisor (86) , YahooTravel (53)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	There are recent comments about Construction.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

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annoy (2) bad (6) badly (1) bare (1) broken (3) bug (2) chipped (1) complain (6) complaint (6) cramped (2) dated (2) dirt (1) dirty (6) disappoint (14) disgruntle (1) downside (2) expensive (10) hard (4) horrible (2) inconvenient (2) issue (9) lack (6) lazy (2) loud (2) negative (3) noise (8) poor (3) pricey (3) problem (16) rude (3) shame (1) shock (1) slow (1) smell (1) snooty (1) stained (4) subpar (1) tear (1) terrible (1) tiny (6) too small (2) unacceptable (2) unfortunate (1) unfriendly (1) unhappy (1) unhelpful (1) was a joke (1) worn (1) worst (2) wrong (1)

Complaint

Appears in 11 comments.

The following words were used in comments with Complaint:
complaints (11) not (4) pool (2) resort (2) room (3)

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1. My only complaint was that the carpet in our room was badly in need of shampooing.

"Great location near Mallory Square " Read full review on Expedia 1/31/2010 Vote

2. Truly, the only complaint is that to get a seat at the pool you had to find a chair that had not been "reserved" by people throwing down towels and then not showing up to the pool until hours later.

"Great Hotel " Read full review on Expedia 5/7/2009 Vote

3. My biggest complaint is around service.

"Very nice resort - Expensive but certainly worth it " Read full review on TripAdvisor 4/26/2009 Vote

4. The staff overall was friendly and helpful - no complaints there.

"Pleased Overall with the Westin Key West " Read full review on TripAdvisor 1/4/2009 Vote

5. Our only real complaint about the room was the lack of a DVD player.

"Pleased Overall with the Westin Key West " Read full review on TripAdvisor 1/4/2009 Vote

6. I have absolutely no complaints about Sunset Key.

"We loved Sunset Key and will be back! " Read full review on TripAdvisor 12/11/2008 Vote

7. Our only minor complaint was that we could not get our Ipod to play on the radio in the room.

"Sunset Key- The Best Part of Our Trip " Read full review on TripAdvisor 11/19/2008 Vote

8. The only real complaint with the resort is the exercize facility.

"First Time Visit " Read full review on TripAdvisor 5/4/2008 Vote

9. No complaints from us.

"Well worth the money! " Read full review on YahooTravel 6/25/2007 Vote

10. We would be hard-pressed to find a serious complaint, because we were so overwhelmingly happy with our stay at the resort.

"Sunset Key, a Fabulous Vacation " Read full review on TripAdvisor 3/3/2006 Vote