The Valley River Inn, Eugene, Complain

OpinionWell's Blog

Home » United States » Oregon » Eugene Destinations » Eugene Hotels » The Valley River Inn

OpinionWell
Rank

3rd

Out of 72

The Valley River Inn	Average Price: $168 Check Rates

Hotel Class:

1000 Valley River Way

Eugene, 97401 View map

3-Star Hotel Rank: 2 of 13
Average review rating: 3.53

OpinionWell Value Index: 3

Traveler reviews analyzed: BedBugRegistry (5) , Expedia (33) , MyTravelGuide (436) , TripAdvisor (163) , YahooTravel (13)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

Search reviews for other problems

Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

All Positive Negative

Keyword Search

annoy (2) avoid (3) bad (22) badly (3) bare (2) bed bugs (5) big deal (2) bit dated (2) broken (2) complain (5) dated (17) difficult (3) dingy (3) dirty (16) disappoint (8) dump (5) expensive (6) filthy (8) hard (9) horrible (3) inconvenient (3) issue (6) lack (3) loud (4) mildew (3) mold (8) negative (7) nightmare (2) noise (13) noisy (4) outdated (12) overpriced (3) poor (4) poorly (3) pricey (3) problem (12) rude (3) sadly (4) slow (6) smell (16) stained (10) terrible (7) tiny (3) uncomfortable (3) unfortunate (4) unhappy (3) weird (3) worn (8) worst (4) wrong (3)

Complain

Appears in 12 comments.

The following words were used in comments with Complain:
$ (2) better (2) breakfast (2) coffee (2) construction (2) desk (5) heater (6) hotel (4) much (2) nice (2) not (3) patio (2) price (2) reasonable (2) reservation (3) return (2) room (7) staff (3) tip (2) view (2)

Users can vote for helpful comments, which are saved in the Most helpful section.

Sort by:

See all

1. Upon leaving for the movies, when I first complained of the heater, the front desk man said 'if for some reason your heater isn't working when you get back, we'll run up a space heater for you'.

"I've put off writing this review for awhile, but now, here it is... " Read full review on TripAdvisor 2/21/2011 Vote

2. Upon leaving for the movies, when I first complained of the heater, the front desk man said 'if for some reason your heater isn't working when you get back, we'll run up a space heater for you'.

"I've put off writing this review for awhile, but now, here it is... " Read full review on TripAdvisor 2/21/2011 Vote

3. We planned on going to the front desk to complain but it was packed with people cheking out.

Read full review 1/19/2011 Vote

4. If I had unwittingly reserved a room here on vacation, I would be incensed, but as it's a business trip I can hardly complain - my employer paid for it.

"Missed the peak of this hotel by 15 years " Read full review on TripAdvisor 9/28/2010 Vote

5. complained, next day at front desk and they claimed they did not know anything about that, however observed the hotel manager simply look the other way as the front desk clerk claimed ignorance.

"Overnight stay in Eugene " Read full review on TripAdvisor 3/16/2010 Vote

6. Loved the hotel, there were lots of dump thing the staff made that affected the experience - room keys continuously not working and voided (with no record of us being there at one point), getting coffee at the restaurant they called and complained continuously and made me return claiming I hadn't paid the $6 when another server had picked up payment (& tip) and didn't tell anyone, the restaurant wouldn't seat us on the patio for breakfast saying it was reserved when it wasn't full to begin with and only became deserted during the course of our meal.

Read full review on MyTravelGuide 7/20/2008 Vote

7. Loved the hotel, there were lots of dump thing the staff made that affected the experience - room keys continuously not working and voided (with no record of us being there at one point), getting coffee at the restaurant they called and complained continuously and made me return claiming I hadn't paid the $6 when another server had picked up payment (& tip) and didn't tell anyone, the restaurant wouldn't seat us on the patio for breakfast saying it was reserved when it wasn't full to begin with and only became deserted during the course of our meal.

Read full review on MyTravelGuide 7/12/2008 Vote

8. When I called to complain, the staff insisted the hotel was 'non-smoking,' essentially dismissing me.

"One Notch Above Flea Bag " Read full review on TripAdvisor 12/10/2006 Vote

9. When we complained about the pile driver on the freeway construction next door, they relocated us to a much better, garden view room.

Read full review on MyTravelGuide 5/22/2006 Vote

10. When we complained about the pile driver on the freeway construction next door, they relocated us to a much better, garden view room.

Read full review on MyTravelGuide 5/22/2006 Vote