Renaissance Boston, Boston, Rude

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OpinionWell
Rank

26th

Out of 197

Renaissance Boston	Average Price: $311 Check Rates

Hotel Class:

606 Congress Street

Boston, 02210 View map

4-Star Hotel Rank: 18 of 38
Average review rating: 4.22

OpinionWell Value Index: 5

Traveler reviews analyzed: Expedia (8) , Travelocity (3) , TripAdvisor (314)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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a bit pricey (3) annoy (6) annoyance (3) avoid (6) awful (5) bad (17) bothersome (3) broken (4) complain (6) complaint (19) cope (5) dated (2) difficult (6) dirty (4) disappoint (18) downside (8) errors (3) expensive (40) frustrated (3) hard (12) hardly (3) horrible (9) inconvenient (4) issue (21) lack (7) loud (11) mess (2) negative (11) noise (37) noisy (3) outrageous (3) overpriced (8) poor (3) poorly (2) pricey (11) problem (23) ridiculous (4) rude (6) scary (2) slow (6) smell (9) terrible (3) tiny (6) unacceptable (3) uncomfortable (3) unfortunate (8) unfriendly (3) weird (3) worst (6) wrong (8)

Rude	Appears in 6 comments.

The following words were used in comments with Rude:
concierge (2) friendly (2) service (4) staff (3)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. The staff was not rude or mean in any way but the 'heads down' concierge looking at their computer when no guests are there instead of greeting you; the clerks standing visiting when you pass instead of greeting you - illustrates an average level of service in a HIGH level of Service PRICE POINT.

"Beautiful Clean Rooms - Level of Service Not Special " Read full review on TripAdvisor 10/7/2011 Vote

2. Navigator (direction guide, concierge)--was slow, we had to wait on long lines to get information and when we did they weren't really helpful and I found the staff rude.

"Mixed Reviews " Read full review on TripAdvisor 7/12/2011 Vote

3. I was charged again and dealt with 2 very rude customer service agents.

"WORST customer service EVER " Read full review on TripAdvisor 6/15/2011 Vote

4. At check in, the front desk folks were neither rude nor friendly.

"Three night stay with neither problems nor delights " Read full review on TripAdvisor 11/10/2010 Vote

5. and if you dont know, Dicks is known for their rude/fun service, it catches some people off gaurd.

"would go back in a heartbeat! " Read full review on TripAdvisor 8/27/2008 Vote

6. The staff were very friendly with the exception of one bartender who was rude.

"Very Nice " Read full review on Expedia 6/3/2008 Vote