1. Informed Bills about late arrival and non-smoking room well before arrival date, but to deaf ears, got an answer of 'your late and we dont have anything on record about your request so you get whats available', couldnt sleep in the room we did get, due to the smell of cigarettes and disgusting sticky carpet, Got up early the next morning with bags packed ready to ask for refund, was told we could upgrade to a new room on level 4 at no extra charge if we stayed.