Isleta Casino & Resort Hotel, Albuquerque, Problem

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Rank

29th

Out of 191

Isleta Casino & Resort Hotel	Average Price: $151 Check Rates

Hotel Class:

11000 Broadway SouthEast

Albuquerque, 87105 View map

5-Star Hotel Rank: 4 of 22
Average review rating: 3.55

OpinionWell Value Index: 3

Traveler reviews analyzed: BedBugRegistry (3) , TripAdvisor (96)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Problem

Appears in 21 comments.

The following words were used in comments with Problem:
$ (4) charged (2) desk (4) hotel (4) management (2) not (2) room (4) smoke (2) taxi (2) trouble (2)

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1. We called and the maintenance staff were at the door within 10 minutes (if that long) and fixed the problem.

"Friendly service, nice rooms " Read full review on TripAdvisor 3/26/2012 Vote

2. We has trouble with the TV, (it would not turn on), but a quick reset by calling the front desk ended that problem.

"Friendly service, nice rooms " Read full review on TripAdvisor 3/26/2012 Vote

3. That is a management problem.

"A nice place to stay, but a bit pricey " Read full review on TripAdvisor 3/24/2012 Vote

4. 2 depts were arguing over who was responsible and didn't bother to let us know no one was going to repair one of the problems.

"Not good. " Read full review on TripAdvisor 2/16/2012 Vote

5. We waited an hour for various depts to repair the problems.

"Not good. " Read full review on TripAdvisor 2/16/2012 Vote

6. One example of the poor training: The hotel concierge gave us information that was incomplete and inaccurate regarding taxi booking times and fares, and the resulting problem ended up costing us $120 in extra taxi charges - the price of one of our hotel rooms for the evening.

"Poor service " Read full review on TripAdvisor 11/4/2011 Vote

7. The distance isn't so much of a problem because if you know Albuquerque you'll it's a big place, you need a car to get anywhere and could arguably justify a private jet to get across town, but it's the lack of proximity to .

"Nice if it was actually in Albuquerque. And if was near some bars and restaurants. And if it was non-smoking. " Read full review on TripAdvisor 10/12/2011 Vote

8. The hotel has a few things that are quite nice, but the problems overshadow the positive aspects of the property.

"We Will Not Be Back " Read full review on TripAdvisor 9/23/2011 Vote

9. I was again worried about this hotel reading the previous comments, but I didn't encounter any problems.

"Nice place to stay " Read full review on TripAdvisor 9/1/2011 Vote

10. Not a major problem, but a bit frustrating.

"Surprisingly great experience! " Read full review on TripAdvisor 7/14/2011 Vote