Chicago Drake Hotel, Chicago, Lack

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Rank

41st

Out of 415

Chicago Drake Hotel	Average Price: $284 Check Rates

Hotel Class:

140 East Walton Place

Chicago, 60611 View map

4-Star Hotel Rank: 19 of 39
Average review rating: 4

OpinionWell Value Index: 5

Traveler reviews analyzed: Expedia (40) , MyTravelGuide (621) , TripAdvisor (494) , YahooTravel (107)

SAFE TO BOOK ? (2/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	There are recent comments about Construction, Renovation.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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a bit pricey (3) avoid (10) awful (5) bad (16) barely (4) broken (9) complain (7) complaint (13) dated (6) dirty (15) disappoint (45) errors (4) expensive (29) filthy (4) hard (14) hassle (5) horrible (9) inconvenient (6) issue (22) lack (12) loud (10) mildew (4) miserable (5) mistake (8) mold (6) negative (12) noise (23) noisy (8) outdated (4) overpriced (4) peeling (5) poor (7) pricey (14) problem (40) ridiculous (9) rude (7) sadly (4) shame (6) slow (6) smell (22) smelly (3) snooty (3) stained (5) terrible (6) tiny (8) unfortunate (10) unfriendly (6) worn (12) would have liked (3) wrong (13)

Lack	Appears in 34 comments.

The following words were used in comments with Lack:
bathroom (5) big (3) comfortable (3) customer (3) delighted (3) disappoint (4) few (3) guest (4) hotel (10) housekeeping (3) lacking (35) nice (3) pool (3) room (13) sad (3) service (5) small (4) staff (4) view (3) wifi (4)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. This beautiful property has been greatly diminished by the lack of quality customer service, stemming back to a summer visit wishing to purchase a gift card on a Saturday afternoon.

"Gorgeous Property, Horrible Management " Read full review on TripAdvisor 10/4/2011 Vote

2. lack of free wifi was a downer and needs to becorrected.

"Grand ol' dame still speaks "luxury" and style " Read full review on TripAdvisor 7/31/2011 Vote

3. I travel a lot for business and the lack of wifi in the rooms killed it for me.

"Hilton Drake - gorgeous hotel but some basic, fatal flaws that put me off " Read full review on TripAdvisor 7/5/2011 Vote

4. Our only complaint was that the shower lacked a lot of pressure and dripped.

"Nice Hotel! " Read full review on TripAdvisor 7/5/2011 Vote

5. I am very picky about customer service and find it sadly lacking in many places these days.

"Customer service beyond compare " Read full review on TripAdvisor 9/9/2010 Vote

6. I am very picky about customer service and find it sadly lacking in many places these days.

"Customer service beyond compare " Read full review on TripAdvisor 9/9/2010 Vote

7. It also has that gorgeous view of the lake that our room was lacking.

"You Need to Upgrade to get a Nice Room " Read full review on TripAdvisor 7/13/2010 Vote

8. I could write many other comments that made me very upset and sad at the lack of attention and thought this hotel has for their guests.

"The old dame not what she used to be " Read full review on TripAdvisor 6/24/2010 Vote

9. The lack of staff attention, housekeeping and the quality of the room was the most disappointing.

"The old dame not what she used to be " Read full review on TripAdvisor 6/24/2010 Vote

10. The lack of linens feels like a shortcut with a view to easing the housekeeping burden.

"No Longer Fit For a Queen " Read full review on TripAdvisor 6/22/2010 Vote