Chicago Drake Hotel, Chicago, Complain

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Rank

41st

Out of 415

Chicago Drake Hotel	Average Price: $284 Check Rates

Hotel Class:

140 East Walton Place

Chicago, 60611 View map

4-Star Hotel Rank: 19 of 39
Average review rating: 4

OpinionWell Value Index: 5

Traveler reviews analyzed: Expedia (40) , MyTravelGuide (621) , TripAdvisor (494) , YahooTravel (107)

SAFE TO BOOK ? (2/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	There are recent comments about Construction, Renovation.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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a bit pricey (3) avoid (10) awful (5) bad (16) barely (4) broken (9) complain (7) complaint (13) dated (6) dirty (15) disappoint (45) errors (4) expensive (29) filthy (4) hard (14) hassle (5) horrible (9) inconvenient (6) issue (22) lack (12) loud (10) mildew (4) miserable (5) mistake (8) mold (6) negative (12) noise (23) noisy (8) outdated (4) overpriced (4) peeling (5) poor (7) pricey (14) problem (40) ridiculous (9) rude (7) sadly (4) shame (6) slow (6) smell (22) smelly (3) snooty (3) stained (5) terrible (6) tiny (8) unfortunate (10) unfriendly (6) worn (12) would have liked (3) wrong (13)

Complain

Appears in 28 comments.

The following words were used in comments with Complain:
bathroom (3) bed (2) deluxe (2) desk (5) expectation (2) fantastic (2) filthy (2) good (2) hotel (2) large (2) location (2) love (2) never (4) not (6) queen (2) room (14) size (3) street (2) suite (2) view (2)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. I don't like to complain but The Drake hotel was a little disappointing.

"Expected better from a hotel at this price " Read full review on TripAdvisor 7/27/2011 Vote

2. We are not typically complainers so we tried to ignore it.

"One of the worst on the Mag Mile " Read full review on TripAdvisor 4/17/2011 Vote

3. People who complain about the front desk being on the phone have clearly never had to actually work customer service.

"One of the World's BEST " Read full review on TripAdvisor 7/5/2010 Vote

4. the next morning we went to complain and they did immediately, without hesitation put us in the room we had previously requested/paid for.

"good time at the drake " Read full review on TripAdvisor 10/10/2009 Vote

5. Our room was very nice in all respects, but I did hear other attendees complaining of room size.

"Great Deals right now " Read full review on TripAdvisor 4/18/2009 Vote

6. Charged us for mini bar usage we did not use (took it off after we complained).

Read full review on MyTravelGuide 2/17/2009 Vote

7. Overall I loved going there - I got I could never complain.

Read full review on MyTravelGuide 2/11/2009 Vote

8. Overall I loved going there - I got I could never complain.

Read full review on MyTravelGuide 2/9/2009 Vote

9. So I call the front desk, they moved us to a deluxe room which just meant the complainer's room because that room was worse it was filthy.

Read full review on MyTravelGuide 5/20/2008 Vote

10. So I called and complained about that room and they move me again.

Read full review on MyTravelGuide 5/20/2008 Vote