Embassy Suites Hotel Chicago - Downtown, Chicago, Poor

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OpinionWell
Rank

43rd

Out of 415

Embassy Suites Hotel Chicago - Downtown	Average Price: $290 Check Rates

Hotel Class:

600 North State Street

Chicago, 60610 View map

3-Star Hotel Rank: 16 of 73
Average review rating: 4.26

OpinionWell Value Index: 5

Traveler reviews analyzed: Expedia (55) , MyTravelGuide (709) , Travelocity (16) , TripAdvisor (481) , YahooTravel (61)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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a bit small (4) annoy (6) avoid (8) awful (6) bad (29) barely (3) bed bugs (9) broken (6) bug (4) chaotic (4) chipped (20) complain (14) complaint (26) dated (4) difficult (9) dirty (7) disappoint (22) downside (11) expensive (15) hard (33) hardly (3) horrible (3) inconvenient (3) issue (24) lack (4) loud (17) negative (16) noise (55) noisy (22) odor (2) poor (10) pricey (9) problem (27) ridiculous (3) rock (12) rude (7) shock (4) sick (4) slow (10) smell (8) stale (4) terrible (6) tiny (6) uncomfortable (5) unfortunate (4) weird (3) worn (7) worst (6) would have liked (4) wrong (9)

Poor	Appears in 17 comments.

The following words were used in comments with Poor:
breakfast (4) buffet (2) convenient (2) customer (6) hotel (4) liked (2) location (4) need (2) never (5) not (2) problem (2) selection (2) service (9) suite (3) weights (2)

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1. I have traveled all over the US & Europe for business & pleasure never have I encountered service as poor as this.

"Excellent Customer Service " Read full review on TripAdvisor 5/11/2012 Vote

2. I could barely hear the person across the counter from me, now whether that was because he was soft spoken or because of the poor acoustics in the lobby allowing chatter and the sound of the fountain drown him out, I'm not sure, but if nothing else, it was poor planning.

"Not too shabby! " Read full review on TripAdvisor 3/27/2012 Vote

3. poor customer relations.

"Clos to everything, nice staff, room blah... " Read full review on TripAdvisor 11/10/2011 Vote

4. Low grade liquors and poor beer selection, but what do you want for nothing.

"Nice hotel. Great Location. " Read full review on TripAdvisor 11/3/2011 Vote

5. Room service food was good-- service was poor-- called three times for beverages and they never came.

"Fine for a family trip " Read full review on TripAdvisor 8/29/2011 Vote

6. Other issues inlcude: thin walls, poor concierge service, poor breakfast, moldy bathrooms, mandatory bell hops when using luggage racksHighlights: locationConclusion: If you want to act like a 5-star hotel you need to start with the basics.

"NEVER AGAIN-DIRTY FILTHY POOL-THIN WALLS -SHOCKING " Read full review on TripAdvisor 3/9/2010 Vote

7. I am notoriously picky about hotels (my poor husband dreads taking me out of town.

"Very Pleased!! " Read full review on TripAdvisor 4/8/2009 Vote

8. We had airconditioning problems at 11:30 one night, problems with unsupervised teenagers at 1:00am not resolved after calling the front desk and security coming up, crowded extrasmall swimming pool, poor quality and extremely crowded breakfast which the hotel suggested going between 6-6:30am for a "less crowded" time.

"Disappointing " Read full review on Expedia 8/14/2008 Vote

9. poor bar selection.

Read full review on MyTravelGuide 12/19/2007 Vote

10. The breakfast buffet was brutal and again, poor customer service.

Read full review on MyTravelGuide 12/4/2007 Vote