Holiday Inn Express NYC Madison Square Garden, New York City, Issue

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Rank

61st

Out of 676

Holiday Inn Express NYC Madison Square Garden	Average Price: $298 Check Rates

Hotel Class:

232 West 29th Street

New York City, 10001 View map

2-Star Hotel Rank: 7 of 144
Average review rating: 4.13

OpinionWell Value Index: 4

Traveler reviews analyzed: Expedia (35) , Travelocity (17) , TripAdvisor (444) , YahooTravel (2)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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a bit small (13) annoy (5) avoid (11) awful (5) bad (31) bed bugs (7) broken (5) chaotic (3) claustrophobic (3) complain (7) complaint (7) cramped (8) difficult (7) dirty (7) disappoint (9) disturbing (3) downside (4) expensive (18) hard (16) hassle (3) hectic (5) horrible (3) inconvenient (3) issue (17) lack (4) loud (21) mistake (3) negative (16) noise (73) noisy (31) odor (4) poor (6) problem (62) rude (3) scary (3) shame (4) shock (6) shortcomings (3) slow (9) smell (8) smoker (4) terrible (5) tiny (24) too small (20) uncomfortable (4) unfortunate (5) unsafe (6) weird (3) worst (6) wrong (4)

Issue

Appears in 21 comments.

The following words were used in comments with Issue:
bed (2) big (2) biggest (2) bug (2) cares (2) elevator (3) fairly (2) hotel (2) new (2) night (3) noise (3) room (6) sleep (2) sound (3)

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1. I also overheard someone with a similar issue but that had paid cash and were basically told that if the ticket got damaged it's their loss.

"Excellent location " Read full review on TripAdvisor 12/12/2011 Vote

2. This had been a concern after reading about all the bed bug issues in New York City.

"Great place to stay! " Read full review on TripAdvisor 8/20/2011 Vote

3. I emailed to head office with my customer service issue I had.

"Impressed, surpassed my expectation " Read full review on TripAdvisor 8/2/2011 Vote

4. We were right next to an elevator but it was not an issue and yes, the walls are fairly thin.

"Happy to stay here again " Read full review on TripAdvisor 6/5/2011 Vote

5. Gave advice on transport and when we had an issue in our room with the air-con, sent someone straight away to solve the problem.

"Great place for NY " Read full review on TripAdvisor 5/2/2011 Vote

6. I sleep fairly lightly so it was an issue but in general if you are a sound sleeper you should be fine.

"Great place for NY " Read full review on TripAdvisor 5/2/2011 Vote

7. Sleep quality is an issue but only to be fair at weekends.

"Great place for NY " Read full review on TripAdvisor 5/2/2011 Vote

8. On our second to last day a man whom had obviously been issued the wrong details tried to enter our room also with a key card.

"Loved this hotel " Read full review on TripAdvisor 3/31/2011 Vote

9. Only issues that come to mind were strangers knocking on our door late (after 10pm) at night, a man one night and a woman another.

"Loved this hotel " Read full review on TripAdvisor 3/31/2011 Vote

10. Absolutely NO SIGNS of any issues with bedbugs in this hotel.

"Hotel with appeal of location and cleanliness " Read full review on TripAdvisor 3/11/2011 Vote