10. Three negative factors, however, were a disappointment: (1) our teenager was on crutches and the lobby is not handicapped- accessible, so she had to hop up and down a dozen stairs to even access the elevators; (2) we booked a special package w/champagne and cupcakes included, but none were provided 'til we asked; and, (3) someone involved with the parking valet took all of the nickels, dimes and quarters from our car.