6. I'm not a complainer for the most part but my wife and I got no sleep the first night (we had arranged for another room before hand with two bathrooms but hotel was full ) I called the guest services, and explained, she tried to give me 'it's new york' excuse for the noise but I told her I had stay there 5 times before and this was above any beyond 'city noise'she gave us two vouchers for breakfast and knocked off a hundred bucks per night (two nights) for our trouble.