Four Seasons Resort Lana'i, The Lodge at Koele, Lanai City, Complaint

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1st

Out of 9

Four Seasons Resort Lana'i, The Lodge at Koele	Average Daily Rate: NA Check Rates

Hotel Class:

1 Keomoku Highway

Lanai City, 00000 View map

4-Star Hotel Rank: 1 of 2
Average review rating: 4.75

OpinionWell Value Index: NA

Traveler reviews analyzed: TripAdvisor (236)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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a bit small (2) annoy (2) avoid (3) awful (4) bad (11) barely (3) complain (6) complaint (6) difficult (6) dirt (2) dirty (3) disappoint (17) disturbing (4) downside (2) expensive (30) fear (2) hard (11) hardly (2) hassle (2) hate (2) horrible (2) ignored (2) issue (4) lack (3) loud (3) lukewarm (2) mediocre (5) mistake (4) negative (4) noise (3) noisy (5) overpriced (4) poor (5) poorly (2) pricey (18) problem (16) ridiculous (3) rock (9) rough (3) rude (3) sadly (3) shame (1) shock (2) slow (5) smell (8) sophisticated (2) terrible (2) unfortunate (4) worn (2) wrong (7)

Complaint

Appears in 11 comments.

The following words were used in comments with Complaint:
complaints (11) food (2) minibar (2) not (4) price (2) shower (2) tub (2)

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1. My only teensy complaint is that internet access is not included at either the Lodge or Manele Bay.

"Excellent! Couldn't ask for a better way to celebrate my birthday " Read full review on TripAdvisor 5/9/2012 Vote

2. As we were checking out, my husband heard the front desk take two complaints of their rude behavior.

"First class all the way! " Read full review on TripAdvisor 3/22/2012 Vote

3. My final complaint (once again very minor) TURN THE HEAT UP IN THE HOT TUBS.

"Beautiful, Calm, Relaxing and Unique Resort! " Read full review on TripAdvisor 3/14/2012 Vote

4. My only complaints would be in the shower.

"Beautiful, Calm, Relaxing and Unique Resort! " Read full review on TripAdvisor 3/14/2012 Vote

5. My only other complaint is that they do not stock the minibar but rather make you pre-purchase anything you want at the regular (very high) minibar prices.

"A special place " Read full review on TripAdvisor 11/28/2011 Vote

6. My only complaints: the beds are not as comfortable as at other FS properties (and I really dislike the new FS policy of 'flat-sheeting' the duvets).

"A special place " Read full review on TripAdvisor 11/28/2011 Vote

7. We had no complaints regarding service whatsoever.

"Beautiful hotel, very different from 'typical' Hawaii! " Read full review on TripAdvisor 8/25/2011 Vote

8. In fairness, a hotel at this price point should have a separate tub/shower and two sinks, but that is a small complaint given the other myriad strengths of this property.

"Sublime " Read full review on TripAdvisor 3/7/2009 Vote

9. The only drawback was that like one of the reviews, I did find the food to be a little bit overpriced (however, it was very good food) but again, if that's the only complaint, that's not really saying much.

"I've been to every Hawaiian Island and this was the best one ever " Read full review on TripAdvisor 2/14/2008 Vote

10. The BIGGEST complaint we had/have is the HOUSEKEEPING.

"Beautiful property. Mediocre service " Read full review on TripAdvisor 1/27/2008 Vote