Crowne Plaza Greenway, Houston, Problem

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Rank

5th

Out of 718

Crowne Plaza Greenway	Average Daily Rate: NA Check Rates

Hotel Class:

2712 SOUTHWEST FREEWAY HOUSTON

Houston, View map

0-Star Hotel Rank: 1 of 326
Average review rating: 3.63

OpinionWell Value Index: NA

Traveler reviews analyzed: Expedia (15) , Travelocity (14) , TripAdvisor (279) , YahooTravel (10)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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awful (2) bad (12) big deal (3) broken (4) chipped (2) complain (7) complaint (8) dated (5) difficult (5) dirty (8) disappoint (8) downside (3) dump (2) errors (2) expensive (8) frustrated (4) gross (2) hard (5) horrible (3) issue (27) lack (2) loud (5) mildew (2) mistake (2) mold (4) negative (3) nightmare (4) noise (20) noisy (7) odor (2) outdated (2) overbook (2) poor (4) problem (17) rock (2) rude (3) sad (2) shock (3) slow (8) smell (14) stained (2) terrible (7) tiny (3) unfortunate (2) unhappy (1) weird (1) worn (3) worst (3) wrong (1) yucky (1)

Problem

Appears in 16 comments.

The following words were used in comments with Problem:
courtesy (2) desk (2) hotel (2) management (2) need (2) not (4)

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1. He asked me how my stay was going and told me not to hesitate to call his department if I had a problem.

"What you always hope to get! " Read full review on TripAdvisor 4/19/2012 Vote

2. I must congratulate Jackie Frank, the front desk manager for being the best in the business who addresses all problems and needs with warmth and courtesy.

"MORE THAN EXPECTED! " Read full review on TripAdvisor 3/7/2012 Vote

3. Any problem or assistance needed is immediately addressed with friendliness and courtesy only a 4 star hotel provides.

"MORE THAN EXPECTED! " Read full review on TripAdvisor 3/7/2012 Vote

4. Customer service begins when there's a problem.

"Customer Service " Read full review on TripAdvisor 1/22/2012 Vote

5. Hence, problems are inevitable and bound to come up .

"Customer Service " Read full review on TripAdvisor 1/22/2012 Vote

6. We live in Houston and had some plumbing problems that took a bit longer to resolve than we had anticipated.

"Customer Service " Read full review on TripAdvisor 1/22/2012 Vote

7. Now the issue with the internet, i was having no luck with loging in and when I called I got a gentleman that told me to call the 1800 for support to find out what the problem was.

"Stayed at better hotels but it wasn't the worst " Read full review on TripAdvisor 1/9/2012 Vote

8. The manager on duty, Mandy Bates even took time to personally come by and introduce herself telling me if I had any problems feel free to contact her and she would have them resolved.

"Great Hotel " Read full review on TripAdvisor 12/8/2011 Vote

9. So 2 out of the problems last time were due to me and not the facility.

"Remember that TripAdvisor reviewers R amateurs " Read full review on TripAdvisor 11/20/2011 Vote

10. The problem with the parking was also my lack of experience.

"Remember that TripAdvisor reviewers R amateurs " Read full review on TripAdvisor 11/20/2011 Vote