9. Our list of complaints is so long it's boring, but here are a few of the lowlights:1) We were 'upgraded' to a room right next to the Pool Machine Room - I guess the constant hum from the pool pump combined with zero view was considered a improvement on the 'Unique 2 story villa on the top 2 floors of the 5 story tower building' we had booked but which initially wasn't available due to 'issues'.