Cresthill Suites Albany, Albany, Problem

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Rank

8th

Out of 62

Cresthill Suites Albany	Average Price: $122 Check Rates

Hotel Class:

1415 Washnigton Avenue

Albany, 12206 View map

2-Star Hotel Rank: 4 of 23
Average review rating: 3.88

OpinionWell Value Index: 3

Traveler reviews analyzed: Expedia (6) , MyTravelGuide (1) , TripAdvisor (79) , YahooTravel (10)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

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annoy (1) apologetic (1) appalled (1) avoid (1) awful (1) bad (6) broken (4) chipped (3) complain (4) complaint (2) damage (3) difficult (2) dirty (7) disappoint (2) disgust (1) downside (1) dull (1) filthy (2) hard (4) horrible (2) inconvenient (4) issue (5) lack (4) mediocre (1) mess (1) mistake (2) negative (2) noise (3) noisy (2) odor (1) peeling (1) poor (4) poorly (2) problem (8) ridiculous (1) rock (2) rude (2) shabby (3) smell (8) smelly (1) stale (1) terrible (4) tiny (2) uncomfortable (1) unsafe (1) weird (1) worn (1) would have liked (1) wrong (2) yucky (1)

Problem

Appears in 8 comments.

The following words were used in comments with Problem:
desk (2) housekeeping (2) maid (2) poor (2) service (2) suite (2)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. Her refusal to resolve the problems, her poor attitude, and her neglect to allow me to speak with the manager all demonstrate lack of care for customers and concern for representation of CrestHill Suites.

"Do not stay here...rude staff. " Read full review on TripAdvisor 6/10/2011 Vote

2. Again, she ignored the problems and even attempted to say my words were not true.

"Do not stay here...rude staff. " Read full review on TripAdvisor 6/10/2011 Vote

3. I continued to explain the problems in the room, mentioning the pitcher of water, and was given the excuse that this is normal for every hotel.

"Do not stay here...rude staff. " Read full review on TripAdvisor 6/10/2011 Vote

4. I called the front desk to have the problem resolved and no one called me back to apologise.

"Striving to be among the big leagues " Read full review on TripAdvisor 4/6/2011 Vote

5. problem this time was that I had six-pound pup in tow.

"Very good stay " Read full review on TripAdvisor 9/27/2010 Vote

6. They had had problems with housekeeping, either no or very late maid service, in past years but that appears to have been cleared up too.

"Great suites hotel with full kitchen " Read full review on TripAdvisor 6/25/2009 Vote

7. We have written a letter to CrestHill Suites to inform them of these problems.

"Very Disappointed " Read full review on Expedia 7/14/2008 Vote

8. The maid service was very poor, despite our mentioning a consistent problem to the front desk clerk; which was the housekeeper's failure to pick up dirty towels from the bathroom closet for three consecutive days.

"Very Disappointed " Read full review on Expedia 7/14/2008 Vote