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Rank
6th
Out of 158

Reno Hilton

Average Daily Rate: NA  
 
Hotel Class:
2500 East 2nd Street
Reno, 89595 View map  
4-Star Hotel Rank: 2 of 5
Average review rating: 3.77
OpinionWell Value Index: NA
Traveler reviews analyzed: Expedia (180) , MyTravelGuide (635) , YahooTravel (64)
SAFE TO BOOK ? (0/5 issues found)
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Issue
Appears in 10 comments. 
The following words were used in comments with Issue:
airport (2)   car (2)   cheap (2)   credit (2)   customer (2)   experience (2)   fast (2)   hotel (6)   lacking (2)   liked (2)   noise (2)   not (3)   room (3)   service (3)    
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1. The check in clerk was rude and unwilling to resolve issue of us getting placed in a room different than the quality of room we booked.
"Not worth the cost, miss represented features " Read full review on Expedia   7/14/2010 Vote      
2. Most of the time it was not an issue but a couple times the wait was quite longs so we used the stairs (to/from the 20th floor).
"I would go back " Read full review on Expedia   1/6/2010 Vote      
3. We filed a formal complaint in which the Grand Sierra Resort's Senior VP of Hotel Operations Kent Vaughan refused to take any responsibility whatsoever, without due diligence in research and investigation into the issue.
"Beware of FOOD POISONING! " Read full review on YahooTravel   12/17/2009 Vote      
4. The only issue is some items in rooms are a little dated from prior to remodel.
Read full review on MyTravelGuide   4/29/2009 Vote      
5. Only drawbacks are 1) it is off the "strip" but only 5 min away by car, but close to airport (noise was not an issue) 2) we found restaurants either too exotic or too fast foodish or cheap and diner like.
Read full review on MyTravelGuide   10/20/2007 Vote      
6. Only drawbacks are 1) it is off the "strip" but only 5 min away by car, but close to airport (noise was not an issue) 2) we found restaurants either too exotic or too fast foodish or cheap and diner like.
Read full review on MyTravelGuide   10/20/2007 Vote      
7. I am in the process of sending the Vice President of Hotel Ops a letter of my experience with his hotel and the lack of proper customer service on my issues.
Read full review on MyTravelGuide   9/5/2007 Vote      
8. I am in the process of sending the Vice President of Hotel Ops a letter of my experience with his hotel and the lack of proper customer service on my issues.
Read full review on MyTravelGuide   9/5/2007 Vote      
9. The hotel staff/service was ok until I reported an issue with the plumbing in the shower.
"Remodeled Suite " Read full review on YahooTravel   8/18/2007 Vote      
10. BUT, we were credited the amount back to our credit card upon departure, so that wasn't really an issue.
"Best Reno Hotel By Far!!!!! " Read full review on YahooTravel   7/9/2007 Vote      
   
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