Reno Hilton, Reno, Complaint

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Rank

6th

Out of 158

Reno Hilton	Average Daily Rate: NA Check Rates

Hotel Class:

2500 East 2nd Street

Reno, 89595 View map

4-Star Hotel Rank: 2 of 5
Average review rating: 3.77

OpinionWell Value Index: NA

Traveler reviews analyzed: Expedia (180) , MyTravelGuide (635) , YahooTravel (64)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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avoid (3) bad (14) bit dated (2) broken (3) complain (4) complaint (6) confront (1) crap (1) dated (4) difficult (5) dirty (15) disappoint (6) downside (2) expensive (4) filthy (2) gross (3) hard (7) horrible (3) is a joke (2) issue (5) lack (2) loud (5) mess (3) mildew (2) nasty (3) negative (8) noise (6) noisy (6) odor (2) outdated (4) poor (6) poorly (2) problem (12) ridiculous (3) rock (2) rude (8) slow (8) smell (20) smelly (3) stained (2) stale (1) stunk (2) terrible (7) uncomfortable (2) unfortunate (2) unpleasant (2) was a joke (2) worn (4) worst (6) wrong (2)

Complaint

Appears in 15 comments.

The following words were used in comments with Complaint:
$ (2) bed (2) biggest (2) charged (2) comfortable (4) complaints (15) hard (2) internet (2) liked (2) not (4) room (5) tub (2)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. We filed a formal complaint in which the Grand Sierra Resort's Senior VP of Hotel Operations Kent Vaughan refused to take any responsibility whatsoever, without due diligence in research and investigation into the issue.

"Beware of FOOD POISONING! " Read full review on YahooTravel 12/17/2009 Vote

2. 00 per day as they call it a "resort fee" that is my only complaint.

"Great accommodations " Read full review on Expedia 9/16/2009 Vote

3. Only complaint is the bedroom was smelly due to odor left from moped floor.

"Overall Satisfied " Read full review on Expedia 8/5/2009 Vote

4. My only complaint it that we had the thermostat at its coldest temperature and on high and it still was stuffy in the room.

"Home away from home and Great for Families. " Read full review on YahooTravel 7/16/2009 Vote

5. My only complaint would be that my particular room did not have a tub - only a shower.

"Very nice! " Read full review on Expedia 7/7/2009 Vote

6. The manager treated us like garbage and did not seem concerned with our complaints.

"The room You get is not pictured! " Read full review on Expedia 3/31/2009 Vote

7. The room was fairly clean, but I do have one complaint.

"Nothing Fansy, but Nice " Read full review on Expedia 3/25/2009 Vote

8. Only complaint - would have liked a bath tub.

Read full review on MyTravelGuide 9/4/2008 Vote

9. The biggest complaint I had was that they charge $13 per day for internet.

Read full review on MyTravelGuide 4/4/2008 Vote

10. The biggest complaint I had was that they charge $13 per day for internet.

Read full review on MyTravelGuide 4/4/2008 Vote