Peppermill Hotel, Reno, Problem

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Rank

4th

Out of 158

Peppermill Hotel	Average Daily Rate: NA Check Rates

Hotel Class:

2707 South Virginia Street

Reno, 89502 View map

5-Star Hotel Rank: 1 of 1
Average review rating: 3.62

OpinionWell Value Index: NA

Traveler reviews analyzed: BedBugRegistry (5) , Expedia (119) , MyTravelGuide (634) , YahooTravel (86)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

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Problem

Appears in 42 comments.

The following words were used in comments with Problem:
area (4) charged (3) construction (7) correct (4) desk (4) friendly (4) hotel (4) never (5) noise (3) not (7) park (4) reasonable (3) renovation (2) room (15) sensitive (2) smoke (11) staff (8) unfortunate (2) useful (2) valet (2)

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1. Never had another problem, but the "creepies" factor makes me werry of hotels now.

Read full review 9/29/2010 Vote

2. I didn’t have any problems whatsoever.

"Great hotel " Read full review on Expedia 9/10/2009 Vote

3. I did have a couple of minor problems with my room and they were taken care of right away.

"Great Restaurants " Read full review on Expedia 3/25/2009 Vote

4. My encounters with the staff were frustrating, many were rude, unhelpful, seemed angry that we didn't know how things worked, but how could you if it is your first time visiting? They even made my friend with the over draft charges cry, telling her it was not their problem that they overcharged her card and didn't tell her.

"I GOT BED BUGS TOO " Read full review on YahooTravel 11/22/2008 Vote

5. The stay was good it was when we went to leave is when this happened, we went to check out and went my wife realized she left her wedding ring in the room ( less the 5 min later) she ran back to the room to fine the cleaning staff in there but no rings they stated the never saw them and but they were still in the room after i called the secutity thelet the girl go on with there day not checking them when i asked that they do not leave they were very un professional on how they handled the problem and as of yet we still have not herd anything, you would thing a manager would call and say that they were sorry about what happend but nothing, I WILL MAKE SURE THAT THIS WORD GETS OUT TO EACH AND EVERYONE THAT MAY WANT TO STAY THERE I CAN SAY I WILL NEVER RETURN.

"ROBBED BY THE CLEANING STAFF " Read full review on YahooTravel 8/11/2008 Vote

6. Instead of asking me to explain the problem, he immediately told me that I would have to pay $45/night for the different room.

"Nightmare with night manager Russell " Read full review on YahooTravel 8/9/2008 Vote

7. He said, that if I would take a 'smoking room', he could fix the problem.

"Nightmare with night manager Russell " Read full review on YahooTravel 8/9/2008 Vote

8. I asked him if there was a problem and he just smiled asking me how I was doing.

"This place SUCKS!!!! " Read full review on YahooTravel 7/7/2008 Vote

9. The staff was very nice and friendly, the Blackjack dealers were really nice and anytime i had a problem like a torn machine ticket or something to that effect it was resolved at the change desk right then.

"not too bad, " Read full review on YahooTravel 6/16/2008 Vote

10. Oh and i should mention the smoke in the Casino and hotel lobby area, if you smoke this is the place for you can inhale with out even lighting up one of yours, I dont smoke but i have stayed in casino resorts from Tunica to AC and i dont have a problem with smoke filled casinos but for some reason this one seemed worse than usual, perhaps the air circulation needs some work or something? You get hit with a $5.

"not too bad, " Read full review on YahooTravel 6/16/2008 Vote