Sheraton University City Hotel, Philadelphia, Complain

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Rank

49th

Out of 177

Sheraton University City Hotel	Average Daily Rate: NA Check Rates

Hotel Class:

36th And Chestnut Sts

Philadelphia, 19104 View map

4-Star Hotel Rank: 11 of 18
Average review rating: 4

OpinionWell Value Index: NA

Traveler reviews analyzed: Expedia (39) , MyTravelGuide (195) , Travelocity (7) , TripAdvisor (115) , YahooTravel (9)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Complain

Appears in 7 comments.

The following words were used in comments with Complain:
desk (3) hotel (2) room (3)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. Rooms are big, well-furbished and clean - nothing to complain.

"Nice rooms, average service " Read full review on TripAdvisor 2/1/2011 Vote

2. After complaining twice to the front desk it did get better for the remainder of our stay.

"Ok if your visiting University " Read full review on TripAdvisor 6/27/2010 Vote

3. When we complained to the first desk they waived the parking.

"Great Condition of hotel....however service was questioned " Read full review on Expedia 7/21/2009 Vote

4. teh wi-fi worked wonderfuly, and the front seak staff didn't once complain when I asked them to fax document after document (I was trying to put a contract on a house.

"Good Option for Penn/Med Center Area " Read full review on TripAdvisor 4/20/2009 Vote

5. The first night we were to stay at this hotel we were irritated because they overbooked and sent us over to the Penn Tower Sheraton (which was pretty bad, but we can`t complain too much given they did not charge us).

"Our favorite hotel on our summer vacation " Read full review on TripAdvisor 8/27/2008 Vote

6. The walls are a little thin - we could hear the people in the next room banging around, but it was quickly resolved when we called the front desk and complained.

"Small room, but overall okay " Read full review on TripAdvisor 5/12/2008 Vote

7. When we complained about the room in the morning, the manager VERY GRACIOUSLY provided the $15 breakfast buffet, compliments of the hotel.

"Worst Hotel Experience I Have Ever Had " Read full review on TripAdvisor 5/14/2007 Vote