The Westin Maui Resort and Spa, Lahaina, Rude

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Rank

8th

Out of 91

The Westin Maui Resort and Spa	Average Price: $376 Check Rates

Hotel Class:

2365 Kaanapali ParkWay

Lahaina, 96761 View map

4-Star Hotel Rank: 4 of 12
Average review rating: 4.04

OpinionWell Value Index: 4

Traveler reviews analyzed: Expedia (104) , MyTravelGuide (279) , TripAdvisor (1727) , YahooTravel (108)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Rude	Appears in 84 comments.

The following words were used in comments with Rude:
area (4) chair (7) desk (17) friendly (4) great (5) guest (5) helpful (4) hotel (16) liked (4) luggage (4) management (7) never (5) not (17) pool (10) room (12) service (5) slow (5) small (5) staff (32) unhelpful (4)

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1. My husband found the front desk staff to be indifferent and rude and unhelpful when we checked in.

"Beautiful grounds, crappy hotel and staff " Read full review on TripAdvisor 5/10/2012 Vote

2. When I finally got onto the account manager he was rude and unhelpful and couldnt see the extra deduction on his computer even though it was on mine.

"Not overly impressed " Read full review on TripAdvisor 4/20/2012 Vote

3. The ladies at the coffee bar were insanely rude and made terrible drinks.

"Hated this hotel " Read full review on TripAdvisor 4/11/2012 Vote

4. However, We rented a beach umbrella one day and the young man working that area was rude.

"Some good things, some not so good. " Read full review on TripAdvisor 3/26/2012 Vote

5. Yes the pool and garden area are nice, but unfortunately outside of that all I have seen is rude staff and highly overpriced, out-dated rooms with very dishonest room descriptions.

"Disapointed " Read full review on TripAdvisor 3/5/2012 Vote

6. The pool staff is not friendly, rather rude when asking for help.

"HORRIBLE HOTEL " Read full review on TripAdvisor 2/29/2012 Vote

7. Management & staff rude.

"HORRIBLE HOTEL " Read full review on TripAdvisor 2/29/2012 Vote

8. I did had a really amazing massage but the desk staff in spa were rude on phone and in person.

"Very touristy " Read full review on TripAdvisor 2/20/2012 Vote

9. The people who claim everyone was rude or unconcerned with them, I can only think that you get what you receive.

"Wonderful Hotel and staff! " Read full review on TripAdvisor 2/10/2012 Vote

10. On top of that, the pool towel manager was very rude in explaining that to me.

"$25/day resort fee and now they limit you go 1 towel per day at the pool. " Read full review on TripAdvisor 1/30/2012 Vote