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Rank
9th
Out of 287

InterContinental Stephen F Austin

Average Daily Rate: NA  
 
Hotel Class:
701 CONGRESS AVENUE
Austin, 78701 View map  
4-Star Hotel Rank: 5 of 23
Average review rating: 3.83
OpinionWell Value Index: NA
Traveler reviews analyzed: Expedia (20) , MyTravelGuide (457) , Travelocity (7) , TripAdvisor (266) , YahooTravel (21)
SAFE TO BOOK ? (1/5 issues found)
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Problem
Appears in 46 comments. 
The following words were used in comments with Problem:
charged (3)   checkout (3)   desk (4)   hotel (11)   management (3)   noise (2)   not (10)   park (3)   personable (2)   proof (2)   quickly (2)   rating (2)   room (20)   small (5)   smoke (2)   sound (2)   staff (4)   toiletries (2)   towel (2)   traffic (2)    
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1. The only con to this hotel is that it is very old and sound proofing could be an issue for someone who is sensitive, but it wasn't a problem for our stay.
"Pretty good " Read full review on TripAdvisor   10/31/2011 Vote      
2. There was no automated checkout, and we had to wait for staff to resolve the problems of several other guests before we could check out.
"Nice hotel, great location, not worth the price. " Read full review on TripAdvisor   8/11/2011 Vote      
3. I had a couple of minor problems in the room (alarm clock broken, lights out in the bathroom) but the staff was very quick to correct.
"Great service, Good location " Read full review on TripAdvisor   6/28/2011 Vote      
4. bottom line Driskill has same rates and on 6th or even the Omni around the corner did not have any problems and will be back anywhere besides this place.
"Beware- they do not charge deposits ahead of time nor bother to look up before arrival " Read full review on TripAdvisor   10/12/2010 Vote      
5. She just gave me the so sorry to hear about your problems shrug and could not help me with a new room that was not 85 degrees.
"Rude, Rude oh did I say the staff is rude. " Read full review on TripAdvisor   9/21/2010 Vote      
6. We have never had a problem, the front desk folks did.
"Rude, Rude oh did I say the staff is rude. " Read full review on TripAdvisor   9/21/2010 Vote      
7. Finally, when I got in touch with the manager, I was told I had to write an email detailing my problem (even though I had told probably a half-dozen employees at this point what happened), and they would get me a refund.
"Not flexible and generally nonresponsive and rude " Read full review on TripAdvisor   6/24/2010 Vote      
8. We had a lot of people with the same last name at the hotel for the wedding, so this explained all the erroneous charges a bit, but still a more professional staff would have checked room numbers to avoid this sort of problem.
"Worst Hotel, Overpriced and slacker staff! Avoid " Read full review on TripAdvisor   2/1/2010 Vote      
9. So close to midnight, we had hoped to just crash, but now there is no place to put our kids except for our bed while we are awaiting the hotel staff to rectify the problem by bringing in a cot for the kids.
"Worst Hotel, Overpriced and slacker staff! Avoid " Read full review on TripAdvisor   2/1/2010 Vote      
10. The other more major problem involved the air conditioner.
"Anniversary at the Intercontinental " Read full review on Expedia   1/20/2010 Vote      
   
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