InterContinental Stephen F Austin, Austin, Complain

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OpinionWell
Rank

9th

Out of 287

InterContinental Stephen F Austin	Average Daily Rate: NA Check Rates

Hotel Class:

701 CONGRESS AVENUE

Austin, 78701 View map

4-Star Hotel Rank: 5 of 23
Average review rating: 3.83

OpinionWell Value Index: NA

Traveler reviews analyzed: Expedia (20) , MyTravelGuide (457) , Travelocity (7) , TripAdvisor (266) , YahooTravel (21)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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a bit pricey (2) a bit small (4) annoy (11) avoid (4) bad (13) broken (5) complain (9) complaint (12) cramped (4) dated (9) difficult (5) dirty (4) disappoint (22) downside (4) expensive (21) hard (9) hardly (3) hassle (3) horrible (7) irritate (4) issue (22) lack (5) loud (11) mediocre (5) mistake (5) mold (5) negative (7) noise (39) noisy (6) outdated (4) overpriced (6) poor (6) pricey (4) problem (19) ridiculous (4) roach (3) rude (9) shabby (4) shame (2) shock (3) slow (5) smell (9) stain (3) terrible (3) tiny (10) uncomfortable (3) unfortunate (6) worn (3) worst (3) wrong (3)

Complain

Appears in 17 comments.

The following words were used in comments with Complain:
$ (3) charged (2) few (2) guest (2) hotel (2) much (3) nice (2) not (2) price (3) room (12) service (2) sound (2) valet (2) water (3)

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1. There were a few of us complaining at check out but it was on deaf ears.

"Just say No....It was painful " Read full review on TripAdvisor 3/23/2011 Vote

2. I realize people complain about the parking fee, but I knew about it ahead of time so I factored it in to my overall room price.

"We Enjoyed Our Stay " Read full review on TripAdvisor 2/21/2010 Vote

3. The next day when I went to complain there was wedding party in front of me who was irate.

"just what the reviews said...Awful " Read full review on TripAdvisor 12/8/2009 Vote

4. The reviews all complain about small rooms and a rude inattentive staff.

"just what the reviews said...Awful " Read full review on TripAdvisor 12/8/2009 Vote

5. Steven L AustinWhen I checked in, I got a room that was full of sounds, seemed like strange sounds kept crawling out of the air condition system (the room was next to a rather noisy ice machine, I discovered later), I went down to complain and got a corner king suite for a modest 39$ extra.

"Great hotel perfect location " Read full review on TripAdvisor 3/20/2009 Vote

6. I can't complain that much, because I didn't pay full retail for the room, but got the room through hotwire.

"This is a 4.5 star hotel? " Read full review on TripAdvisor 5/19/2008 Vote

7. I can`t complain that much, because I didn`t pay full retail for the room, but got the room through hotwire.

"This is a 4.5 star hotel? " Read full review on TripAdvisor 5/19/2008 Vote

8. Overall, the Intercontinetal was fine, nothing to complain about but nothing extraordinary either.

"Okay Stay " Read full review on TripAdvisor 1/21/2008 Vote

9. Housekeeping responded immediately when I complained about something in an impromptu online survey.

Read full review on MyTravelGuide 10/26/2007 Vote

10. After I complained they moved me to a better room.

Read full review on MyTravelGuide 10/19/2007 Vote