Home » United States » Texas » Austin Destinations » Austin Hotels » InterContinental Stephen F Austin
Back to search results
OpinionWell
Rank
9th
Out of 287

InterContinental Stephen F Austin

Average Daily Rate: NA  
 
Hotel Class:
701 CONGRESS AVENUE
Austin, 78701 View map  
4-Star Hotel Rank: 5 of 23
Average review rating: 3.83
OpinionWell Value Index: NA
Traveler reviews analyzed: Expedia (20) , MyTravelGuide (457) , Travelocity (7) , TripAdvisor (266) , YahooTravel (21)
SAFE TO BOOK ? (1/5 issues found)
Skip Navigation Links
Keyword Cloud
The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Issue
Appears in 35 comments. 
The following words were used in comments with Issue:
busy (4)   cost (2)   desk (4)   floor (2)   great (2)   hot (3)   hotel (13)   liked (2)   management (3)   noise (5)   not (8)   quickly (2)   reservation (2)   room (6)   service (2)   sound (2)   staff (6)   street (3)   water (3)   well (3)    
Users can vote for helpful comments, which are saved in the Most helpful section.
Sort by:
See all
1. The front desk staff was exceptionally kind and helpful in securing us a room (and then a second room while my brother was still on the phone with a friend having issues at the other hotel).
"Great location, exceptional service " Read full review on TripAdvisor   12/16/2011 Vote      
2. We had some issues with another downtown Austin hotel reservation, and walked into the Intercontinental Stephen F.
"Great location, exceptional service " Read full review on TripAdvisor   12/16/2011 Vote      
3. I call to speak to a manager and all of a sudden there's no manager to solve the issue.
"Worst 4 star ever!!!!!! " Read full review on TripAdvisor   12/8/2011 Vote      
4. The only con to this hotel is that it is very old and sound proofing could be an issue for someone who is sensitive, but it wasn't a problem for our stay.
"Pretty good " Read full review on TripAdvisor   10/31/2011 Vote      
5. My only issue with the hotel was the cost of the business center - $30 per hour for computer use.
"Very Nice! " Read full review on TripAdvisor   7/10/2011 Vote      
6. Because of these issues, I give 4 stars but I like this hotel and will stay when I visit Austin.
"Location, Location - Great hotel " Read full review on TripAdvisor   6/3/2011 Vote      
7. There were minor issues, Carpet was worn.
"Location, Location - Great hotel " Read full review on TripAdvisor   6/3/2011 Vote      
8. Not sure if it was the number of international staff (English as a second language?) that caused all of the issues - but for a 'five star' hotel, with a cost that accompanies it - I had a higher expectation of customer service that they didn't begin to meet.
"Nice facilities, punctuated by a complete lack of communication between the staff. " Read full review on TripAdvisor   11/1/2010 Vote      
9. Learned later that the issue was that they confused my first name (John.
"Nice facilities, punctuated by a complete lack of communication between the staff. " Read full review on TripAdvisor   11/1/2010 Vote      
10. Upon check-in I found that they had 'lost' my reservation, but the staff was nice in trying to assist and solve the issue.
"Nice facilities, punctuated by a complete lack of communication between the staff. " Read full review on TripAdvisor   11/1/2010 Vote      
   
About Us | Terms of Use | Privacy Policy | Site Map
Tools for hotel professionals
© 2010 OpinionWell, LLC, All Rights Reserved