9. Food, feathers, and dental floss under the bedHeavenly Bed is not the same Heavenly Bed as all other Westin'sExtremely poor room service menuNo robes as promisedNo working safeTook 15 minutes to convince the reception desk to remove the Internet charge which was included in my rateNo newspaperUpon writing a letter registering my complaint, the Hotel Management had the head of housekeeping write a letter of apology and offered 5000 star points (All of my colleagues who complained at the front desk had 10,000 points posted to their accounts).