Westin Indianapolis, Indianapolis, Problem

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Rank

16th

Out of 274

Westin Indianapolis	Average Price: $215 Check Rates

Hotel Class:

50 South Capitol Avenue

Indianapolis, 46204 View map

4-Star Hotel Rank: 6 of 14
Average review rating: 3.5

OpinionWell Value Index: 5

Traveler reviews analyzed: BedBugRegistry (1) , Expedia (51) , MyTravelGuide (1104) , Travelocity (6) , TripAdvisor (269) , YahooTravel (21)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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a bit small (5) annoy (4) avoid (5) awful (4) bad (33) big deal (4) broken (10) chipped (4) complain (13) complaint (5) dated (7) difficult (6) dingy (5) dirty (16) disappoint (27) disturbing (4) expensive (33) filthy (4) gross (5) hard (9) horrible (6) inconvenient (4) issue (21) lack (8) loud (10) mess (4) mildew (4) mold (12) nasty (4) negative (9) noise (9) noisy (4) outdated (7) overbook (6) overpriced (13) poor (16) problem (38) ridiculous (9) rude (12) sad (3) shock (7) slow (8) smell (14) stain (3) terrible (6) tiny (9) unfortunate (6) worn (8) worst (8) wrong (10)

Problem

Appears in 73 comments.

The following words were used in comments with Problem:
bad (4) bathroom (5) car (5) desk (4) free (5) helpful (4) hotel (14) inconvenient (3) liked (5) night (7) not (17) park (11) reviews (3) room (14) smell (4) smoke (4) staff (10) street (5) valet (4) water (4)

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1. attached to convention center, so weather will not be a problem.

"downtown, good service but rooms need to be updated " Read full review on TripAdvisor 4/27/2012 Vote

2. When I returned late at night, I experienced the same problem with no bellman/valet.

"First and last time to stay in a Westin. " Read full review on TripAdvisor 3/5/2012 Vote

3. The front desk seemed to shrug this off like 'not my problem'.

"Hotel Room Good/Front Desk Staff Not So Much " Read full review on TripAdvisor 2/8/2012 Vote

4. The problem I had was that when I checked in they held my entire 2 day stay on my check card.

"Hotel Room Good/Front Desk Staff Not So Much " Read full review on TripAdvisor 2/8/2012 Vote

5. I have stayed in this hotel twice in the last year- first time was decent despite problems with keys repeatedly not working- this time was another matter- We showed up at 5pm and the hotel was pretty full- despite requesting one king we were given two doubles in a room that was tiny- it hink it used to have one queen and that would have been ok- the bathroom was old and needed a major overhaul- the shower heads only partially worked, some of the jets were clogged and the closet was so small it was barely usable- the fitness center is great- no complaints there- except for a fairly pervasive odor- like mildew covered with industrial cleaner that was present on the 3rd floor leading to the gym and the second floor all the way into the upscale restaurant.

"Not the best by a long shot " Read full review on TripAdvisor 1/2/2012 Vote

6. It was not a problem for me.

"Good Location/No Big Complaints " Read full review on TripAdvisor 11/2/2011 Vote

7. 1st engineer temporarily fixed the problem but said if it occurred again, inform the front desk that the mechanism has to be changed.

"Horrible Customer Service and unsympathetic Executive Office " Read full review on TripAdvisor 10/25/2011 Vote

8. Except for the Engineering Staff (Barbara and Mark) who was truly sympathetic with their apologies (and offered free internet and free pay per view for the inconvenience,and tried to fix the problems), forget getting any sympathy from the front desk and of all places the executive administrative assistand (Gail H).

"Horrible Customer Service and unsympathetic Executive Office " Read full review on TripAdvisor 10/25/2011 Vote

9. The problem is you can't access it from Capitol street so you have to use a west Washington St address for your GPS.

"I would stay here again. " Read full review on TripAdvisor 10/1/2011 Vote

10. Hotel a bit of a mess doing some renovations, check in desk dont seem to have all the booking info,operating from what looks like an ice cream stall, but great they have a Starbucks but problem only open from 10 am to 4 pm (most likley times you are not there) Breakfast not great very basic (was looking foward to a big Amercian one) got only low fat yougourt and no Muesli only cornflakes.

"Not in a hurry back " Read full review on TripAdvisor 9/12/2011 Vote