5. The staff was nice at check in and we had no problems with our room so I didnt have any other interaction with them, we did not eat at the restaraunt (although I would have liked to, time just didnt allow with a playoff game) I wasnt really a fan of the 'snack bar' in the room that had overpriced snacks sitting on sensors that alerted the desk and billed you if one was removed, but I guess its a way to make money so I understand.