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Rank
16th
Out of 274

Westin Indianapolis

Average Price: $215  
 
Hotel Class:
50 South Capitol Avenue
Indianapolis, 46204 View map  
4-Star Hotel Rank: 6 of 14
Average review rating: 3.5
OpinionWell Value Index: 5
Traveler reviews analyzed: BedBugRegistry (1) , Expedia (51) , MyTravelGuide (1104) , Travelocity (6) , TripAdvisor (269) , YahooTravel (21)
SAFE TO BOOK ? (0/5 issues found)
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Keyword Cloud
The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Complain
Appears in 39 comments. 
The following words were used in comments with Complain:
$ (3)   apology (3)   clean (3)   desk (4)   disappoint (2)   discount (3)   floor (5)   good (4)   hotel (4)   management (3)   not (5)   offers (5)   price (7)   responsive (2)   room (7)   secure (3)   slight (2)   staff (5)   upgraded (2)   water (2)    
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1. We did not even bother to complain about this stuff because everytime we tried to say something about anything they were rude and took at least an hour to get anything done.
"Absolutely Horrible " Read full review on TripAdvisor   3/18/2012 Vote      
2. I complained to the Executive Office to be transferred to the king bed and she had the gall to ask me if I had a Preferred Guest and how many more nights I was staying.
"Horrible Customer Service and unsympathetic Executive Office " Read full review on TripAdvisor   10/25/2011 Vote      
3. I complained 3x about toilet not flushing.
"Horrible Customer Service and unsympathetic Executive Office " Read full review on TripAdvisor   10/25/2011 Vote      
4. Upon Check-Out when I complained about the TV, TV Remote, Internet, and Hot Water I was told that the entire city was without hot water.
"Come back in 2012. They might be up to Westin standards by then. " Read full review on TripAdvisor   9/14/2011 Vote      
5. We booked thru hotwire so we can't complain about the price we paid for the room.
"Not what we expected " Read full review on TripAdvisor   9/6/2010 Vote      
6. I have complained numerous times (and always ensured it will work better the next time), but every time I come back - it is the same issues.
"Wireless issues " Read full review on TripAdvisor   2/18/2010 Vote      
7. I usually don't complain and when I asked for any kind of upgrade and expressed my displeasure, the staff did apologize profusely and gave us access to the 15th floor lounge for a free breakfast the following morning.
"Did not live up to Westin standards " Read full review on TripAdvisor   12/18/2009 Vote      
8. So to all of you who complained an almost made me stay in another hotel less convenient.
"This is a Great Hotel " Read full review on TripAdvisor   11/19/2009 Vote      
9. When we complained AGAIN about our long list of problems we had.
"One horrible thing after another " Read full review on TripAdvisor   7/20/2009 Vote      
10. We called to complain several times but absolutely nothing was done, even though we were assured that they had a 'full security staff'.
"One horrible thing after another " Read full review on TripAdvisor   7/20/2009 Vote      
   
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