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OpinionWell
Rank
60th
Out of 279

Hilton Washington Dc

Average Price: $372  
 
Hotel Class:
1001 16th Street NorthWest
Washington DC, 20036 View map  
4-Star Hotel Rank: 16 of 30
Average review rating: 3.42
OpinionWell Value Index: 2
Traveler reviews analyzed: BedBugRegistry (2) , Expedia (35) , Travelocity (9) , TripAdvisor (513) , YahooTravel (19)
SAFE TO BOOK ? (3/5 issues found)
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Keyword Cloud
The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Lack
Appears in 31 comments. 
The following words were used in comments with Lack:
$ (2)   bed (3)   busy (3)   clean (6)   customer (2)   desk (2)   disappoint (2)   fridge (3)   hotel (9)   internet (3)   lacking (32)   much (3)   nice (2)   not (10)   old (2)   personable (3)   room (18)   safe (2)   service (5)   small (2)    
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1. And the lack of attention by concierge and receptionists was the top of my frustration.
"no service, no attention to the customer. " Read full review on TripAdvisor   5/2/2012 Vote      
2. But nevertheless, I had a really impersonal experience, with no care to the customer (it's not a matter of employed, but indeed a lack of employed for number).
"no service, no attention to the customer. " Read full review on TripAdvisor   5/2/2012 Vote      
3. Could have just been our room, but both days the clean up was lack luster.
"Good location, few small annoyances. " Read full review on TripAdvisor   4/9/2012 Vote      
4. We moved rooms a few times because of the heat /or lack of air circulation.
"Some challenges, but awesome Staff " Read full review on TripAdvisor   3/6/2012 Vote      
5. The room was nice, and the people were okay, but they were going to charge me $10 to use their lack luster gym.
"Too pricey, and no amenities " Read full review on TripAdvisor   3/4/2012 Vote      
6. Left me wondering whether I was in a hotel in London (lack of space) or in an expensive hotel in downtown DC.
"Used to be passable, now simply appalling " Read full review on TripAdvisor   2/25/2012 Vote      
7. The tv recption was poor and the room lacked a fridge for cold drinks.
"Pleasant Surprise " Read full review on TripAdvisor   2/20/2012 Vote      
8. The only criticism I had was the lack of courtesy by the staff over the weekend.
"Great hotel and location " Read full review on TripAdvisor   11/28/2011 Vote      
9. The personnel are very friendly and try to make the stay pleasant but the hotel is old, the rooms are very small, the amenities are lacking and overall it is not much more than what you would expect from a lesser name hotel.
"Expected Better " Read full review on TripAdvisor   10/18/2011 Vote      
10. STAFFIn addition to the lack of customer service from the front desk, I was disappointed when my colleague and I came back from a run and decided to eat breakfast before we showered and headed to our meeting.
"Usually a Hilton faithful, but won't stay at the Capital Hilton ever again " Read full review on TripAdvisor   9/19/2011 Vote      
   
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