Holiday Inn San Diego, San Diego, Service

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Rank

61st

Out of 517

Holiday Inn San Diego	Average Price: $156 Check Rates

Hotel Class:

3900 Old Town Avenue

San Diego, 92110 View map

3-Star Hotel Rank: 29 of 101
Average review rating: 3.66

OpinionWell Value Index: 5

Traveler reviews analyzed: Expedia (10) , MyTravelGuide (26) , Travelocity (4) , TripAdvisor (150) , YahooTravel (11)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (5) balcony (34) bar (7) bathroom (19) beach (9) bed (27) breakfast (114) charge (11) check in (20) check out (9) complimentary (12) cost (15) deal (7) dinner (7) downtown (21) fee (12) food (26) freeway (11) front desk (46) hot tub (17) hotel (351) housekeeping (10) interstate (5) lobby (15) location (109) manager (13) money (19) parking (66) patio (9) pillow (8) pool (58) price (20) rate (16) recommend (28) restaurant (55) room (237) service (33) shower (7) shuttle (68) spa (5) staff (79) street (62) suite (9) to park (9) towel (7) tub (5) value (17) view (7) walk (64) wireless (6)

Service

Appears in 33 comments.

92% wrote positive comments about service

The following words were used in comments with Service:
convenient (2) customer (6) desk (5) excellent (2) free (3) friendly (3) good (4) great (4) hotel (11) location (4) need (3)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. The shuttle service was convenient, as it allowed us to visit the San Diego Zoo and Balboa Park.

"Lovely hotel " Read full review on TripAdvisor 5/4/2012 Vote

2. The shuttle service was nice and even took us to streets in old town.

"Staff not helpful " Read full review on TripAdvisor 4/19/2012 Vote

3. Hotel staff was friendly and the shuttle service picked me up promptly when I called to say I had arrived at the airport.

"Great place! " Read full review on TripAdvisor 2/26/2012 Vote

4. Customer Service was top notch, very helpful in any requests that we had.

"Great stay, wonderful staff " Read full review on TripAdvisor 10/9/2011 Vote

5. Granted, they did not cause the power outage, but they could have ensured backup generator power to give minimal services.

"DO NOT BOOK HERE " Read full review on TripAdvisor 9/9/2011 Vote

6. However, what really makes this hotel outstanding is the service, the fantastic 'can-do' attitude of the staff and the little touches that make you feel welcome and valued.

"Wasn't sure at first but very pleasantly surprised! " Read full review on TripAdvisor 5/4/2011 Vote

7. Again, very prompt service.

"Our Stay at Holiday Inn Express Old Town " Read full review on TripAdvisor 3/28/2011 Vote

8. The hotel front desk service was always polite and friendly however, a simple problem of having the phone unblocked took three days and was quite frustrating.

"Conveniently located in Old Town and has all the basics. " Read full review on TripAdvisor 8/26/2010 Vote

9. A nice change of pace from some of the lackluster folks we've encountered in service positions as of late.

"Good for a night away " Read full review on TripAdvisor 8/7/2010 Vote

10. Great customer service.

"Great Location ! " Read full review on Expedia 10/13/2009 Vote