Hyatt San Diego, San Diego, Manager

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Rank

26th

Out of 517

Hyatt San Diego	Average Price: $275 Check Rates

Hotel Class:

One Market Place

San Diego, 92101 View map

5-Star Hotel Rank: 3 of 15
Average review rating: 3.71

OpinionWell Value Index: 4

Traveler reviews analyzed: BedBugRegistry (10) , Travelocity (18) , TripAdvisor (1090)

SAFE TO BOOK ? (2/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	Recent comments complained about bed bugs.

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Manager

Appears in 44 comments.

38% wrote positive comments about manager

The following words were used in comments with Manager:
cares (3) complain (3) customer (4) desk (5) experience (4) great (3) guest (3) hotel (9) management (46) most (3) problem (3) recommend (3) reservation (4) rude (3) service (3) staff (3)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. Whenever i stay at another Hyatt property and something does not goes as planned , the manager cares, not here.

"Reserve at your own Peril " Read full review on TripAdvisor 9/18/2011 Vote

2. Basel was also one of the most helpful managers we have met.

"THE BEST OF EVERYTHING " Read full review on TripAdvisor 9/9/2011 Vote

3. I will start with our amazing catering manager, Reshma Singh, who made the experience very pleasant with her professionalism, efficiency and great care; she made us feel as if our wedding was the only and most special one; she was always prompt in her response and provided us with solutions.

"Outstanding wedding reception " Read full review on TripAdvisor 8/9/2011 Vote

4. After check-in and while we were out to dinner, the hotel manager sent up a complementary bottle of champagne along with chocolates and chocolate covered strawberries.

"Our new favorite hotel. " Read full review on TripAdvisor 7/15/2011 Vote

5. We called to confirm our double bed (family of 4), and they flat out refused, and even after talking to the manager, they recommended we cancel our reservations!) .

"What a nice hotel, for kids and adults! " Read full review on TripAdvisor 4/25/2010 Vote

6. THE worst of all is that the general manager did not respond to my complaint during and after my stay.

"A dreadful stay, uncaring and unresponsive management " Read full review on TripAdvisor 7/2/2007 Vote

7. Front desk guy Vincent and Front end Manager Chris should get commended for their customer service.

"Great...I think. " Read full review on TripAdvisor 2/17/2012 Vote

8. I reported it to 5 different staff members, had to repeat my story 5 times; at one point, a manager accused me of making up this story, 'am I sure I packed these items?' Yes, I do remember what I pack, and as a 7+ year business traveler, you got me--I love to lie about stolen jewelry--not.

"I beg of you...don't stay at this hotel. " Read full review on TripAdvisor 10/24/2011 Vote

9. When we pressed, a manager was called in.

"Theft of service, dignity and all my future business " Read full review on TripAdvisor 10/5/2011 Vote

10. Regular staff have way more sensitivity toward customer service than their managers.

"Reserve at your own Peril " Read full review on TripAdvisor 9/18/2011 Vote