DoubleTree by Hilton San Antonio Downtown , San Antonio, Front Desk

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Rank

67th

Out of 504

DoubleTree by Hilton San Antonio Downtown	Average Price: $148 Check Rates

Hotel Class:

502 West Cesar E. Chavez (formerly Durango) Blvd.

San Antonio, 78207 View map

3-Star Hotel Rank: 28 of 111
Average review rating: 2.68

OpinionWell Value Index: 2

Traveler reviews analyzed: Expedia (14) , MyTravelGuide (137) , Travelocity (9) , TripAdvisor (142) , YahooTravel (15)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	There are recent comments about Construction.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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bar (17) bathroom (22) bathtub (3) bed (38) bill (16) breakfast (42) charge (8) check in (15) check out (3) complimentary (6) cost (5) deal (10) dinner (5) downtown (38) food (29) front desk (40) gym (4) highway (3) hot tub (7) hotel (233) housekeeping (6) interstate (3) lobby (15) location (34) lunch (5) maid (4) manager (15) money (7) parking (28) pillow (7) pool (40) price (15) rate (10) recommend (15) restaurant (22) room (202) room service (5) service (45) sheets (8) shower (14) shuttle (27) staff (59) street (12) suite (9) towel (27) tub (2) value (3) view (6) walk (30) wireless (4)

Front desk

Appears in 40 comments.

41% wrote positive comments about front desk

The following words were used in comments with Front desk:
complain (3) desk (42) friendly (2) helpful (6) hotel (3) housekeeping (3) internet (2) management (5) new (2) rude (2) service (3) staff (7) towel (2)

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1. The cleanliness of the rooms however were excellent, and the front desk staff was very helpful in giving directions to local attractions and which ones were worth seeing.

"Decent Service, Not overly amazed. " Read full review on TripAdvisor 4/22/2012 Vote

2. Front desk was helpful, but misdirected us on the shuttle service, so we ended up, taking the trolley and cabs.

"A bit out of the way if you are interested in the Riverwalk Experience " Read full review on TripAdvisor 2/14/2012 Vote

3. The front desk was not apologetic at all and one of them was the manager.

"Not sure I'd give this hotel another shot. " Read full review on TripAdvisor 8/10/2011 Vote

4. Front desk staff are helpful.

"A Pretty Good Option, All Things Considered " Read full review on TripAdvisor 2/28/2011 Vote

5. The front desk staff actually seemed pleased to see us.

"Superb service from older hotel that tries hard " Read full review on TripAdvisor 5/14/2009 Vote

6. Breakfast was a little expensive for what was offered (a normal continental breakfast), but the front desk staff and housekeepers were very pleasant and helpful to a first-timer in San Antonio.

"A little disappointed, but overall a decent stay. " Read full review on TripAdvisor 12/31/2011 Vote

7. So I call the front desk again.

"Do NOT go there !!! " Read full review on TripAdvisor 9/5/2011 Vote

8. So I went back down to the front desk, still being very patient (I am not the type of person to freak out).

"Do NOT go there !!! " Read full review on TripAdvisor 9/5/2011 Vote

9. So we called up the front desk.

"Do NOT go there !!! " Read full review on TripAdvisor 9/5/2011 Vote

10. After calling the front desk again he just tells me its my fault I dont get it working (and I am not stupid, I usually know how to enter a promo code!).

"Do NOT go there !!! " Read full review on TripAdvisor 9/5/2011 Vote