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OpinionWell
Rank
67th
Out of 504

DoubleTree by Hilton San Antonio Downtown

Average Price: $148  
 
Hotel Class:
502 West Cesar E. Chavez (formerly Durango) Blvd.
San Antonio, 78207 View map  
3-Star Hotel Rank: 28 of 111
Average review rating: 2.68
OpinionWell Value Index: 2
Traveler reviews analyzed: Expedia (14) , MyTravelGuide (137) , Travelocity (9) , TripAdvisor (142) , YahooTravel (15)
SAFE TO BOOK ? (1/5 issues found)
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The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Front desk
Appears in 40 comments. 
41% wrote positive comments about front desk
The following words were used in comments with Front desk:
complain (3)   desk (42)   friendly (2)   helpful (6)   hotel (3)   housekeeping (3)   internet (2)   management (5)   new (2)   rude (2)   service (3)   staff (7)   towel (2)    
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1. The cleanliness of the rooms however were excellent, and the front desk staff was very helpful in giving directions to local attractions and which ones were worth seeing.
"Decent Service, Not overly amazed. " Read full review on TripAdvisor   4/22/2012 Vote      
2. Front desk was helpful, but misdirected us on the shuttle service, so we ended up, taking the trolley and cabs.
"A bit out of the way if you are interested in the Riverwalk Experience " Read full review on TripAdvisor   2/14/2012 Vote      
3. The front desk was not apologetic at all and one of them was the manager.
"Not sure I'd give this hotel another shot. " Read full review on TripAdvisor   8/10/2011 Vote      
4. Front desk staff are helpful.
"A Pretty Good Option, All Things Considered " Read full review on TripAdvisor   2/28/2011 Vote      
5. The front desk staff actually seemed pleased to see us.
"Superb service from older hotel that tries hard " Read full review on TripAdvisor   5/14/2009 Vote      
6. Breakfast was a little expensive for what was offered (a normal continental breakfast), but the front desk staff and housekeepers were very pleasant and helpful to a first-timer in San Antonio.
"A little disappointed, but overall a decent stay. " Read full review on TripAdvisor   12/31/2011 Vote      
7. So I went back down to the front desk, still being very patient (I am not the type of person to freak out).
"Do NOT go there !!! " Read full review on TripAdvisor   9/5/2011 Vote      
8. So we called the front desk (it was 10pm and we were super tired), they said they'd send some one up to check/exchange.
"Do NOT go there !!! " Read full review on TripAdvisor   9/5/2011 Vote      
9. So I call the front desk again.
"Do NOT go there !!! " Read full review on TripAdvisor   9/5/2011 Vote      
10. I asked the guy at the front desk if he could please transfer the 10 dollar I already paid for the 24hr usage for the internet to the new room.
"Do NOT go there !!! " Read full review on TripAdvisor   9/5/2011 Vote      
   
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