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Rank
67th
Out of 504

DoubleTree by Hilton San Antonio Downtown

Average Price: $148  
 
Hotel Class:
502 West Cesar E. Chavez (formerly Durango) Blvd.
San Antonio, 78207 View map  
3-Star Hotel Rank: 28 of 111
Average review rating: 2.68
OpinionWell Value Index: 2
Traveler reviews analyzed: YahooTravel (15) , MyTravelGuide (137) , Travelocity (9) , Expedia (14) , TripAdvisor (142)
SAFE TO BOOK ? (1/5 issues found)
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Bill
Appears in 15 comments. 
33% wrote positive comments about bill
The following words were used in comments with Bill:
 
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1. When I went to the front desk to complain about not getting the wake up calls and to get our copy of the bill (which should have been zero dollars) I was told the reason why we weren't called was because they did not have us registered and therefore could not find us.
"DON'T BELIEVE THEIR WEB SITE " Read full review on TripAdvisor   4/30/2012 Vote      
2. Apparently, the hotel was implementing a new billing system and, somehow, the entire room stay was placed on my debit card and held up my funds until it was finally resolved by my bank .
"Lousiest Hotel Ever " Read full review on TripAdvisor   6/30/2007 Vote      
3. The guy at the desk said he would remove the charge and gave us another bill.
"DON'T BELIEVE THEIR WEB SITE " Read full review on TripAdvisor   4/30/2012 Vote      
4. I told them to take the charge off our card immediately as we had already paid for the room and to give us a bill with a zero balance.
"DON'T BELIEVE THEIR WEB SITE " Read full review on TripAdvisor   4/30/2012 Vote      
5. We demaned that he handwrite on the so-called bill he gave us that we owed nothing and made him sign it.
"DON'T BELIEVE THEIR WEB SITE " Read full review on TripAdvisor   4/30/2012 Vote      
6. Then they gave us a bill for $670.00 for the cost of the room.
"DON'T BELIEVE THEIR WEB SITE " Read full review on TripAdvisor   4/30/2012 Vote      
7. I stayed at the hotel on February the 4th and after finding out that the billing had been charged to my credit card instead of charging the bill to the promotional company, I called the hotel on February the 9th.
"NO returned calls by the Accounting Dept. " Read full review on TripAdvisor   2/13/2012 Vote      
8. Dirty Place, nasty food, non functioning AC, bogus charges on the bill and no water one evening during a recent visit all lead me to say stay away.
"What a dump " Read full review on TripAdvisor   9/19/2011 Vote      
9. However, they had run out of the crabcakes and yet the charge appeared on our bill.
"Affordable option 1 mile from Riverwalk " Read full review on TripAdvisor   8/23/2011 Vote      
10. The final insult to injury was when they slipped my bill under the door charging me $48 dollars for movies that I never watched.
"Some Problems " Read full review on TripAdvisor   3/18/2008 Vote      
   
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