DoubleTree by Hilton San Antonio Downtown , San Antonio, Check In

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OpinionWell
Rank

67th

Out of 504

DoubleTree by Hilton San Antonio Downtown	Average Price: $148 Check Rates

Hotel Class:

502 West Cesar E. Chavez (formerly Durango) Blvd.

San Antonio, 78207 View map

3-Star Hotel Rank: 28 of 111
Average review rating: 2.68

OpinionWell Value Index: 2

Traveler reviews analyzed: Expedia (14) , MyTravelGuide (137) , Travelocity (9) , TripAdvisor (142) , YahooTravel (15)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	There are recent comments about Construction.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Check in

Appears in 15 comments.

100% wrote positive comments about check in

The following words were used in comments with Check in:
chipped (2) desk (4) friendly (2) hotel (2) mistake (2)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. We recieved a yummy warm cookine at check in and check out, there was complimentary bottled water in the rooms and great coffee.

"New Year's Eve Visit " Read full review on TripAdvisor 1/10/2012 Vote

2. Plus you get a free choc chip cookie with check in mummm good.

"Excellent Service, good location " Read full review on TripAdvisor 6/24/2011 Vote

3. The check in was fast, the receptionist was very friendly and gave us chocolate chip cookies which were delicious and warm.

"Great weekend getaway " Read full review on TripAdvisor 5/30/2011 Vote

4. This hotel has a big disclaimer up front at check-in about debit cards and authorizations posted to cover themselves because their front desk people do not know what they`re doing.

"Lousiest Hotel Ever " Read full review on TripAdvisor 6/30/2007 Vote

5. Joe Chacon, the evening manager, is to be especially thanked for handling a slight mix-up at check-in in a very professional, guest - pleasing manner.

"What a nice experience! " Read full review on TripAdvisor 5/15/2007 Vote

6. Only one person was working the desk during our late evening check in.

"Soiled Sheets " Read full review on TripAdvisor 2/25/2012 Vote

7. We all LOVED the warm cookies we received at check-in.

"All the Comforts of Home!!! " Read full review on TripAdvisor 11/27/2011 Vote

8. Upon check-in our roomed reeked of cigarette smoke, we notified the front desk and they switched us rooms (thank you).

"YUCK...NOT up to Hilton Standards!! Go somewhere else!! " Read full review on TripAdvisor 7/7/2011 Vote

9. Lines to check in were crazy after 6pm, I felt sorry for those people.

"Avoid at all costs " Read full review on TripAdvisor 5/31/2011 Vote

10. Staff at check in and front desk, restaurant, bar and housekeepers were friendly and courteous.

"pleasantly surprised with a very enjoyable stay " Read full review on TripAdvisor 3/28/2011 Vote