Crowne Plaza San Antonio Riverwalk, San Antonio, Manager

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Rank

49th

Out of 504

Crowne Plaza San Antonio Riverwalk	Average Price: $178 Check Rates

Hotel Class:

111 Pecan Street East

San Antonio, 78205 View map

3-Star Hotel Rank: 19 of 111
Average review rating: 3.22

OpinionWell Value Index: 4

Traveler reviews analyzed: MyTravelGuide (332) , TripAdvisor (278)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

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Manager

Appears in 18 comments.

60% wrote positive comments about manager

The following words were used in comments with Manager:
generous (2) helpful (3) hotel (6) management (19)

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1. Scott Larsen the general manager and his team went out of their way to make sure I was taken care of and felt welcome.

"Highly recommended !!! " Read full review on TripAdvisor 5/3/2012 Vote

2. Witnessed managers helping customers both day and night which shows they are not just 'sitting' in their offices.

"Friendliest hotel staff! " Read full review on TripAdvisor 2/3/2012 Vote

3. All in all, the hotel met expectations with just a few minor exceptions handled by the manager.

"A few shining stars in Texas " Read full review on TripAdvisor 7/28/2011 Vote

4. The hotel staff and manager treated us like second class guests.

"Second class treatment when booking through a third party. " Read full review on TripAdvisor 10/13/2008 Vote

5. The alarm went on and the front desk seemed to not be to helpful but the manager of the hotel made sure to make it up to us.

"Nice hotel " Read full review on TripAdvisor 2/28/2012 Vote

6. The managers and staff that I met seemed to take pride and pleasure in their job.

"An awesome staff from management down! " Read full review on TripAdvisor 2/2/2012 Vote

7. When I called to inquire, the manager from room service lied and mentioned she called me back about my order.

"Horrible customer service!!!! " Read full review on TripAdvisor 10/30/2011 Vote

8. I shared a few concerns with the General Manager, Joyce, and they were promptly addressed.

"A few shining stars in Texas " Read full review on TripAdvisor 7/28/2011 Vote

9. Manager Robert Garcia is every travelers dream for a Hotel manager.

"A Great Hidden Gem on the River " Read full review on TripAdvisor 7/13/2011 Vote

10. when my husband went down for breakfast, he was told he had to pay for it, after calling the front desk i was told the same until it was looked at on the computer screen, then told we had 2 free buffets, not true, we had 4, and then when i went down to the front desk and asked to speak with the manager, all of a sudden we were given our vouchers for breakfast.

"we will not stay here again " Read full review on TripAdvisor 6/11/2011 Vote