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Rank
49th
Out of 504

Crowne Plaza San Antonio Riverwalk

Average Price: $178  
 
Hotel Class:
111 Pecan Street East
San Antonio, 78205 View map  
3-Star Hotel Rank: 19 of 111
Average review rating: 3.22
OpinionWell Value Index: 4
Traveler reviews analyzed: MyTravelGuide (332) , TripAdvisor (278)
SAFE TO BOOK ? (0/5 issues found)
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The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Charge
Appears in 32 comments. 
75% wrote positive comments about charge
The following words were used in comments with Charge:
correct (2)   desk (5)   expense (2)   extra (2)   free (3)   hotel (3)   internet (6)   microwave (2)   night (4)   park (10)   price (3)    
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1. My room was quite comfortable, and the staff also provided a mini-fridge and microwave (upon request) free of charge.
"Very good room, Excellent Bar and Restaurant " Read full review on TripAdvisor   5/6/2012 Vote      
2. The regular charge for this is $28.00 and when I brought this to their attention, they finally charged the correct amount of $14.
"Greed over Customer Satisfaction " Read full review on TripAdvisor   12/20/2011 Vote      
3. The night clerk gave us free parking and breakfast, but he went on and on about how he had the power to give stuff away because they leave him in charge, and how he is always giving free stuff to people checking in.
"WARNING -- They made unauthorized charges to our credit card. " Read full review on TripAdvisor   2/18/2010 Vote      
4. No one told us about the $24.95 per day, no frig or microwave in the rooms for the price they charge per night, elevators sound like they will crash at anytime, the restaruant's food was bad and again too expensive.
"Big disappointment! " Read full review on TripAdvisor   4/20/2009 Vote      
5. A special shout out to Amber in Customer Service for taking serious charge of the hunt for a lost phone charger.
"Except for the location....it's a fine place. " Read full review on TripAdvisor   3/14/2012 Vote      
6. Coffee in room, they do charge for internet access (both wired and wireless).
"Very good but expected more from a Crowne Plaza " Read full review on TripAdvisor   2/27/2012 Vote      
7. We check in, the folks at the front desk see our dog and there is no mention of a pet charge here either.
"Friendly staff & clean, but dated interior with billing issues " Read full review on TripAdvisor   2/12/2012 Vote      
8. First of all, we were told by their reservations line that there would be ZERO charge for a pet and my email confirmation shows no pet charge either.
"Friendly staff & clean, but dated interior with billing issues " Read full review on TripAdvisor   2/12/2012 Vote      
9. a $75 pet charge was added to our bill with no help by the front desk after I explain the issue.
"Friendly staff & clean, but dated interior with billing issues " Read full review on TripAdvisor   2/12/2012 Vote      
10. They took off the internet charge but said the valet parking charge of $19.95 was the correct reduced charge.
"Greed over Customer Satisfaction " Read full review on TripAdvisor   12/20/2011 Vote      
   
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