Crowne Plaza San Antonio Riverwalk, San Antonio, Front Desk

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Rank

49th

Out of 504

Crowne Plaza San Antonio Riverwalk	Average Price: $178 Check Rates

Hotel Class:

111 Pecan Street East

San Antonio, 78205 View map

3-Star Hotel Rank: 19 of 111
Average review rating: 3.22

OpinionWell Value Index: 4

Traveler reviews analyzed: MyTravelGuide (332) , TripAdvisor (278)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (10) bar (53) bathroom (29) bed (59) bill (8) breakfast (50) charge (32) check in (31) check out (6) complimentary (5) concierge (5) cost (16) deal (16) decor (12) dinner (11) discount (5) downtown (24) fee (15) fitness center (11) food (34) front desk (59) hot tub (12) hotel (492) housekeeping (17) lobby (33) location (90) maid (6) manager (18) money (14) parking (113) pillow (11) pool (39) price (54) rate (39) recommend (26) restaurant (88) room (319) room service (16) service (71) shower (22) staff (155) street (46) to park (9) towel (23) valet (46) valet parking (23) value (14) view (22) walk (129) wireless (7)

Front desk

Appears in 59 comments.

61% wrote positive comments about front desk

The following words were used in comments with Front desk:
efficient (3) friendly (10) helpful (12) lobby (2) management (3) nice (5) pleasant (3) professional (2)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. The service was excellent from the friendly front desk staff, to the very helpful valets and parking attendants.

"Excellent service, OK location " Read full review on TripAdvisor 5/21/2012 Vote

2. The front desk staff were professional, seemed concerned about my needs and offered me options for what type of room I wanted to stay in, even though they had my preference on file, to ensure my comfort.

"Excellent Choice for Business Travel " Read full review on TripAdvisor 5/16/2012 Vote

3. The help at the front desk was exceptional.

"Nice Place to Stay " Read full review on TripAdvisor 5/8/2012 Vote

4. Sylvia the front desk agent was very polite & attentive while we checked out.

"Will definitely come back! " Read full review on TripAdvisor 2/4/2012 Vote

5. The Front Desk Clerk, named Antoinette, gave him a free drink coupon while he waited on me to arrive.

"Customer Service Outstanding! " Read full review on TripAdvisor 12/15/2011 Vote

6. Staff friendly and no problems at front desk.

"Stay was OK, no surprises " Read full review on TripAdvisor 8/8/2011 Vote

7. The front desk staff was very pleasant and efficient at checkin, and when answering questions later.

"Pleasantly Surprised! " Read full review on TripAdvisor 8/4/2011 Vote

8. Would have been nice for the front desk agent to ask if I would of like a double size murphy bed before giving me the keys.

"This hotel really has a 4 diamond plaque at the fd? HOW???? " Read full review on TripAdvisor 4/4/2011 Vote

9. The front desk staff was pleasant as well.

"Not Impressed " Read full review on TripAdvisor 2/18/2011 Vote

10. Front desk staff was exceptionally polite and efficient.

"Nice Enough " Read full review on TripAdvisor 11/23/2009 Vote