Embassy Suites Portland, Portland, Front Desk

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Rank

20th

Out of 287

Embassy Suites Portland	Average Price: $182 Check Rates

Hotel Class:

319 SouthWest Pine Street

Portland, 97204-2726 View map

3-Star Hotel Rank: 12 of 75
Average review rating: 4.34

OpinionWell Value Index: 4

Traveler reviews analyzed: BedBugRegistry (1) , Expedia (4) , MyTravelGuide (10) , Travelocity (4) , TripAdvisor (476) , YahooTravel (21)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (28) bar (91) bathroom (82) bed (91) breakfast (266) charge (21) check in (37) check out (15) closet (13) complimentary (34) concierge (21) cost (20) deal (14) decor (28) dinner (16) downtown (198) fee (12) food (89) front desk (83) gym (14) hot tub (13) hotel (849) housekeeping (22) lobby (105) location (228) manager (33) money (21) parking (110) pillow (32) pool (90) price (52) rate (48) recommend (69) restaurant (109) room (702) room service (31) service (155) shower (21) spa (17) staff (245) street (76) suite (317) towel (15) valet (68) valet parking (37) value (29) view (62) walk (100) waterfront (14) wireless (28)

Front desk

Appears in 83 comments.

76% wrote positive comments about front desk

The following words were used in comments with Front desk:
friendly (8) good (6) great (5) helpful (18) hotel (11) housekeeping (8) nice (8) professional (4)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. Everyone from the valet, to the front desk staff has always been awesome and helpful.

"Love the bed and the breakfast " Read full review on TripAdvisor 1/21/2012 Vote

2. The staff - everyone from the front desk to the cleaning ladies were super friendly and helpful.

"Very Nice Hotel with GREAT Breakfast " Read full review on TripAdvisor 10/29/2011 Vote

3. This included all staff members, John and company at the front door, Nino and the other front desk help, who doubled as concierges, were second to none (Nino was just terrific with any requst or question thrown her way), and Gary the engineer was eager to please.

"Perfect " Read full review on TripAdvisor 10/11/2011 Vote

4. Front desk always very helpful, service was quick in the restaurant- although they didnt just have a sandwich or a burger that I wanted, you can get salads, seafood or steak.

"Family friendly " Read full review on TripAdvisor 10/10/2011 Vote

5. I always feel like Embassy Suites is trying to rip me off - you pay extra for internet (for the prices that Embassy Suites charges, it ought to be free!), and the front desk staff at this particular hotel (and most Embassy Suites that I have stayed at, for that matter) seem to feel that they are statues in uniform without any power to make things right for customers.

"customer service leaves much to be desired " Read full review on TripAdvisor 10/3/2011 Vote

6. The front desk was sympathetic and admitted anyone who checked in the night before was located on the opposite side of the hotel but as we had been there 3 night we were not offered a move.

"Just fine " Read full review on TripAdvisor 9/8/2011 Vote

7. The front desk staff were friendly, professional and knowledgable.

"A grand hotel with beautiful rooms, service and quality throughout! " Read full review on TripAdvisor 9/3/2011 Vote

8. The hotel was packed with tourists and the front desk staff, nice and professional as they were, had a hard time handling all the tourist questions as they took care of hotel business.

"great historic hotel " Read full review on TripAdvisor 8/9/2011 Vote

9. The front desk was extremely helpful in finding the correct bus route to a garden out of the city center and we enjoyed exploring without the hassle of parking the car.

"Ideal spot in downtown Portland " Read full review on TripAdvisor 5/24/2011 Vote

10. Staff at front desk were very welcoming, warm and helpful.

"Wonderful, charming elegance with top notch staff " Read full review on TripAdvisor 5/4/2011 Vote