Marriott Philadelphia, Philadelphia, Service

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Rank

14th

Out of 177

Marriott Philadelphia	Average Price: $275 Check Rates

Hotel Class:

1201 Market Street

Philadelphia, 19107 View map

3-Star Hotel Rank: 5 of 57
Average review rating: 3.82

OpinionWell Value Index: 4

Traveler reviews analyzed: Travelocity (5) , Expedia (44) , MyTravelGuide (1715) , TripAdvisor (589) , YahooTravel (57) , BedBugRegistry (13)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (30) bar (121) bath (17) bathroom (101) bed (144) bill (26) breakfast (102) charge (39) check in (108) check out (33) concierge (75) cost (37) deal (21) decor (14) dinner (42) downtown (162) food (98) front desk (111) gym (20) hotel (1098) housekeeping (46) lobby (193) location (387) lunch (27) manager (26) money (25) neighborhood (19) parking (155) pillow (40) pool (81) price (102) rate (74) recommend (63) restaurant (204) room (1006) room service (44) service (231) shower (32) shuttle (16) staff (256) street (207) suite (27) to park (19) towel (40) valet (79) valet parking (45) value (24) view (59) walk (156) wireless (58)

Service

Appears in 231 comments.

62% wrote positive comments about service

The following words were used in comments with Service:
clean (16) customer (28) desk (18) excellent (11) expectation (13) friendly (11) good (35) great (18) hotel (60) internet (16) liked (13) lobby (10) location (14)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. Beautiful property but severely lacking in customer service.

"Customer Service lacking " Read full review on TripAdvisor 5/19/2012 Vote

2. I usually give positive reviews and reward good companies for their services.

"Worst Hotel I've visited in 50K miles of travel " Read full review on TripAdvisor 5/15/2012 Vote

3. I believe we call it good customer service.

"The M in Marriott is for Making it Right " Read full review on TripAdvisor 5/13/2012 Vote

4. Now I did have great service in the restaurant in the lobby.

"Exactly what you expect at a Marriott " Read full review on TripAdvisor 5/8/2012 Vote

5. To make a long story short I only stayed here because of the discounted rate I usually stay across the street at the Lowes where I get much better service, respect & a much finer room and dinning option.

"Worst stay in Philly ever!! " Read full review on TripAdvisor 4/17/2012 Vote

6. room clean and service accomandating.

"always good " Read full review on TripAdvisor 4/17/2012 Vote

7. Despite, it being busy the service was friendly and effecient too.

"Great hotel " Read full review on TripAdvisor 3/5/2012 Vote

8. The rooms are clean, spacious, and the service is excellent.

"Solid hotel in a great location " Read full review on TripAdvisor 2/4/2012 Vote

9. Service was very good.

"Very convenient location " Read full review on TripAdvisor 1/30/2012 Vote

10. Both bars had fast service and the food was above average for a Marriott.

"Still a great place to stay Downtown In Philly " Read full review on TripAdvisor 1/27/2012 Vote