Hilton Philadelphia, Philadelphia, Service

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Rank

9th

Out of 177

Hilton Philadelphia	Average Price: $210 Check Rates

Hotel Class:

1100 Arch Street

Philadelphia, 19107 View map

3-Star Hotel Rank: 1 of 57
Average review rating: 3.78

OpinionWell Value Index: 5

Traveler reviews analyzed: Expedia (42) , MyTravelGuide (647) , Travelocity (8) , TripAdvisor (372)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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Keyword Search

amenity (19) bar (26) bath (12) bathroom (43) bed (96) breakfast (142) charge (19) check in (65) check out (18) check-out (9) complimentary (10) cost (22) deal (16) dinner (35) discount (9) downtown (44) fee (12) fitness center (10) food (88) front desk (118) gym (15) hot tub (11) hotel (683) housekeeping (21) lobby (52) location (264) lunch (11) manager (35) money (19) neighborhood (27) parking (175) pool (74) price (65) rate (39) recommend (56) restaurant (138) room (549) room service (14) service (76) shower (26) staff (224) street (141) suite (38) to park (15) towel (23) tub (9) value (17) view (50) walk (115) wireless (18)

Service

Appears in 76 comments.

80% wrote positive comments about service

The following words were used in comments with Service:
better (7) breakfast (4) clean (4) customer (15) desk (11) excellent (9) extra (4) food (10) friendly (10) good (14) great (11) guest (7) helpful (5) hotel (18) location (4) nice (8) pleasant (3)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. Lovely hotel on the edge of Chinatown, great staff and friendly service.

"Good location ! " Read full review on TripAdvisor 4/8/2012 Vote

2. Service was good.

"Uncomfy bed " Read full review on TripAdvisor 3/25/2012 Vote

3. the dinner service is much better and the food is actually good.

"An adventure for sure! " Read full review on TripAdvisor 12/9/2011 Vote

4. Service: Didn't have any problems.

"Average hotel, but finding better value may be a challenge " Read full review on TripAdvisor 10/16/2011 Vote

5. The only cons are: Small size and depth of the swimming pool and not very good cleaning service (though not to the extend of disgusting evidence).

"Great Location " Read full review on TripAdvisor 8/26/2011 Vote

6. This is a good hotel, with nice enough rooms and friendly service, in a less than ideal location.

"Good Hotel in Sketchy Block " Read full review on TripAdvisor 7/7/2011 Vote

7. Everything was very nice loved the rooms 2 tv's what more could you ask for even great customer service.

"great place " Read full review on TripAdvisor 6/13/2011 Vote

8. The hotel was what you expect of Hilton, excellent service with good facilities.

"Very central hotel, within walking distance of all the best of Phili " Read full review on TripAdvisor 2/27/2011 Vote

9. The service staff were quite friendly and helpful.

"Nice hotel near China town. Don't stay around or near room 763. LOUD there. " Read full review on TripAdvisor 2/18/2011 Vote

10. The service staff were quite friendly and helpful.

"Nice hotel near China town. Don't stay around or near room 763. LOUD there. " Read full review on TripAdvisor 2/18/2011 Vote