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OpinionWell
Rank
9th
Out of 177

Hilton Philadelphia

Average Price: $210  
 
Hotel Class:
1100 Arch Street
Philadelphia, 19107 View map  
3-Star Hotel Rank: 1 of 57
Average review rating: 3.78
OpinionWell Value Index: 5
Traveler reviews analyzed: Expedia (42) , MyTravelGuide (647) , Travelocity (8) , TripAdvisor (372)
SAFE TO BOOK ? (1/5 issues found)
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Keyword Cloud
The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Manager
Appears in 35 comments. 
71% wrote positive comments about manager
The following words were used in comments with Manager:
complain (6)   customer (2)   desk (12)   generous (5)   guest (4)   helpful (4)   hotel (5)   liked (4)   management (35)   most (2)   responsive (3)   service (3)   size (2)   staff (5)   terrible (2)   trip (2)    
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1. Kudos to General Manager, Dan Williams and his super friendly & helpful team.
"Perfect Business Stay " Read full review on TripAdvisor   10/27/2011 Vote      
2. Three people working the desk - one very cordial and efficient; one exceptionally fast, cordial, and efficient (appeared to be a manager,) and one who barely addressed guests, didn't maintain eye contact, and acted like it was an effort be at work.
"Decent - but certainly not great! " Read full review on TripAdvisor   9/15/2011 Vote      
3. When we were ready to checkout, Marcel (?) the assistant manager of the front desk was especially attentive and wanted a 'full review' of our stay at checkout so she would know how they could improve.
"The People Here Make It Great! " Read full review on TripAdvisor   6/19/2011 Vote      
4. However, the hotel is in the process of changing out the mattresses and the manager was wonderful when we checked out and complained about our stay.
"Thanksgiving trip-Management came thru ! " Read full review on TripAdvisor   12/4/2010 Vote      
5. The manager had emailed (generic email) to check on the status of the stay.
"Great Hotel - Lack of responsiveness to issue " Read full review on TripAdvisor   6/9/2010 Vote      
6. In fact, the high level of customer service was something I made particular note--everyone from the housekeeper to the manager was excellent and clearly trying very hard.
"Good, Odd and Not so Good " Read full review on TripAdvisor   2/11/2009 Vote      
7. I've emailed the manager in the past requesting king-sized beds and I've always received a prompt response.
"Great bang for your buck " Read full review on TripAdvisor   11/16/2008 Vote      
8. Once home we got an email from the manager, asking about our experience.
"Location Is The Best Aspect " Read full review on TripAdvisor   3/24/2012 Vote      
9. This morning I got my bill for $33 under the door with a letter that took approximately five minutes to write and print with the following text from the General Manager Dan Williams with the following statement:'I would like to apologize for the inconvenience the fire alarm caused you.
"My Stay Here (Drunks, Fire Alarms, Thin Walls) " Read full review on TripAdvisor   12/4/2011 Vote      
10. The manager said we should have called the hotel directly to reserve one.
"Pretty good choice! " Read full review on TripAdvisor   11/28/2011 Vote      
   
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