Hilton Philadelphia, Philadelphia, Front Desk

OpinionWell's Blog

Home » United States » Pennsylvania » Philadelphia Destinations » Philadelphia Hotels » Hilton Philadelphia

OpinionWell
Rank

9th

Out of 177

Hilton Philadelphia	Average Price: $210 Check Rates

Hotel Class:

1100 Arch Street

Philadelphia, 19107 View map

3-Star Hotel Rank: 1 of 57
Average review rating: 3.78

OpinionWell Value Index: 5

Traveler reviews analyzed: Expedia (42) , MyTravelGuide (647) , Travelocity (8) , TripAdvisor (372)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

Search reviews for other problems

Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

All Positive Negative

Keyword Search

amenity (19) bar (26) bath (12) bathroom (43) bed (96) breakfast (142) charge (19) check in (65) check out (18) check-out (9) complimentary (10) cost (22) deal (16) dinner (35) discount (9) downtown (44) fee (12) fitness center (10) food (88) front desk (118) gym (15) hot tub (11) hotel (683) housekeeping (21) lobby (52) location (264) lunch (11) manager (35) money (19) neighborhood (27) parking (175) pool (74) price (65) rate (39) recommend (56) restaurant (138) room (549) room service (14) service (76) shower (26) staff (224) street (141) suite (38) to park (15) towel (23) tub (9) value (17) view (50) walk (115) wireless (18)

Front desk Traveler Insight - Friendly Front Desk

Appears in 118 comments.

75% wrote positive comments about front desk

The following words were used in comments with Front desk:
complain (6) desk (123) free (6) friendly (24) helpful (18) hotel (8) housekeeping (9) management (9) most (5) nice (11) night (11) recommend (5)

Users can vote for helpful comments, which are saved in the Most helpful section.

Sort by:

See all

1. At check in front desk courteous and helpful even if some information was repeated.

"Good bet in Philadelphia " Read full review on TripAdvisor 4/24/2012 Vote

2. The front desk staff was very accommodating at check in and very friendly throughout the busy holiday weekend we visited.

"Great staff, comfortable hotel, convenient location " Read full review on TripAdvisor 4/9/2012 Vote

3. The ONLY complaint I have is that the front desk told me the breakfast is free for kids but the restaurant kept wanting to charge us for the kids and said the front desk has been told what the price should be several times.

"Top Notch Staff " Read full review on TripAdvisor 4/5/2012 Vote

4. The lobby in very nice and the front desk staff nice.

"Between a three and a four... " Read full review on TripAdvisor 3/12/2012 Vote

5. The staff, except for front desk, were extremely friendly.

"A great location if without car... " Read full review on TripAdvisor 2/9/2012 Vote

6. The front desk crew was pleasant and the location was good if you are working in center city; it's right next to the Philadelphia Convention center.

"Overdue for a remodel " Read full review on TripAdvisor 2/7/2012 Vote

7. The front desk staff were exceptionally friendly and helpful.

"Not a bad stay at the Hilton Garden " Read full review on TripAdvisor 1/19/2012 Vote

8. The front desk staff was incredibly friendly- in particular Gio J.

"Exceptional staff, enjoyable stay " Read full review on TripAdvisor 12/31/2011 Vote

9. In contrast, the front desk attendees were fantastic.

"Not so bad, not so good... " Read full review on TripAdvisor 11/28/2011 Vote

10. The front desk staff are friendly and efficient.

"Excellent Hotel in a Rough Setting " Read full review on TripAdvisor 11/22/2011 Vote