3. With us being the only Virgin guests arriving at this hotel there was no rep onsite so we had to travel to the enclave suites for our welcome meeting which we were expected to attend, or we wanted to speak to them about anything, this was a bit annoying as it is a good mile away and Virgin should have provided us transport for this I feel, this has no bearing on the hotel as it is not their fault but I feel it should be fed back to Virgin.