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Rank
28th
Out of 427

Renaissance New Orleans

Average Price: $227  
 
Hotel Class:
817 Common Street
New Orleans, 70112 View map  
4-Star Hotel Rank: 12 of 37
Average review rating: 3.95
OpinionWell Value Index: 4
Traveler reviews analyzed: BedBugRegistry (1) , Expedia (37) , MyTravelGuide (223) , TripAdvisor (274) , YahooTravel (20)
SAFE TO BOOK ? (1/5 issues found)
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Keyword Cloud
The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Manager
Appears in 10 comments. 
33% wrote positive comments about manager
The following words were used in comments with Manager:
 
Users can vote for helpful comments, which are saved in the Most helpful section.
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1. We told the manager and she was very friendly and called in a company to check out the bedding.
"Wouldn't stay again " Read full review on TripAdvisor   5/17/2011 Vote      
2. We had a couple of issues with the hotel (our guaranteed King room was not available) and a couple of requests the front desk chose to ignore, but once we brought these to the attention of the General Manager he was very accommodating and left us with the sense that he really wanted to correct the issues with his staff.
"Valentines' Getaway " Read full review on TripAdvisor   2/21/2009 Vote      
3. The food and beverage manager brought it up himself and put it on the house.
"Unexpected excellence " Read full review on TripAdvisor   4/24/2012 Vote      
4. We will send a note to the manager to give him our perspective.
"Good hotel...but some issues " Read full review on TripAdvisor   12/23/2010 Vote      
5. Hotel Night Manager that has no public relations skill whatsoever.
"Does Marriott know about this dump calling itself a Renaissance???? " Read full review on TripAdvisor   3/10/2010 Vote      
6. When I asked to speak to a manager, the manager told us that there was nothing she could do and that the hotel had overbooked rooms that night and we would have to stay at another hotel because they didn't have any rooms available.
"Worst customer service. Don't waste your time " Read full review on TripAdvisor   2/16/2009 Vote      
7. The information obtained from stuff and managers regarding breakfast and amenities was conflicting and often inaccurate.
"Disappointing service " Read full review on TripAdvisor   3/8/2008 Vote      
8. my initial room had weird pipe noises coming from the bathroom, so i called down and spoke to a manager.
"fairly good time at the renn. PM " Read full review on TripAdvisor   9/18/2007 Vote      
9. One morning the wait for breakfast was so long that the manager finally appeared, apologetic, and gave us a couple breakfasts on the house.
"There are better choices " Read full review on TripAdvisor   1/1/2012 Vote      
10. This was probably the booking agent in the UK's fault rather than the hotel's however when I mentioned my frustration to an employee who happened to be the manager of the hotel's 19th floor private lounge, he immediately sorted it out - we were given a new room with an extra bed and invited to have dinner and wine in the lounge then when he found out it was my sister's birthday, he organised champagne and chocolate strawberries for later in the week.
"The attitude and genuine warmth of the staff made our trip " Read full review on TripAdvisor   9/27/2011 Vote      
   
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