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Rank
22nd
Out of 468

Embassy Suites Miami

Average Price: $132  
 
Hotel Class:
3974 NorthWest South River Drive
Miami, 33142 View map  
3-Star Hotel Rank: 8 of 122
Average review rating: 3.68
OpinionWell Value Index: 7
Traveler reviews analyzed: YahooTravel (19) , MyTravelGuide (257) , TripAdvisor (393) , BedBugRegistry (3) , Expedia (88) , Travelocity (18)
SAFE TO BOOK ? (1/5 issues found)
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Keyword Cloud
The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Front desk
Appears in 123 comments. 
67% wrote positive comments about front desk
The following words were used in comments with Front desk:
friendly (5)   great (7)   helpful (17)   hotel (20)   housekeeping (6)   management (8)   problem (7)   secure (6)   service (21)   shuttle (9)   smell (5)   staff (18)    
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1. Each time the front desk staff has been helpful and friendly.
"Amenities and distance to airport is ideal " Read full review on TripAdvisor   3/4/2012 Vote      
2. The front desk always more than helpful.
"Superior as usual " Read full review on TripAdvisor   2/25/2012 Vote      
3. Front desk people extremely friendly, bringing us out a small shopping bag with a few bottles of water and some goodies.
"A Night In Miami " Read full review on TripAdvisor   2/10/2012 Vote      
4. The staff at the front desk were extremely friendly and personable.
"Nice Hotel! " Read full review on TripAdvisor   12/18/2011 Vote      
5. People at the Business Center looking in their FAcebook's kept the computersbusy, busy, but the front desk staff helped me to get my airline tickets printed.
"Great experience! " Read full review on TripAdvisor   12/1/2011 Vote      
6. The girl at the front desk was so helpful and she let us check in early, at 0830, instead of waiting until 3 pm.
"We really liked this hotel! " Read full review on TripAdvisor   8/30/2011 Vote      
7. One woman even came up to the front desk, sat there and refused to help check people in.
"OK, but needs a refresh -- and Front Desk help! " Read full review on TripAdvisor   5/2/2011 Vote      
8. Also, I actually found the front desk staff all to be quite nice (others on here complained) and they really helped out this late-arriving weary traveler.
"Eh... nothing special, but certainly not terrible " Read full review on TripAdvisor   2/1/2011 Vote      
9. We checked into our room and the toilet overflowed and it ran into our bedroom, we called the front desk right away for assistance and they said they would send someone up,10 minutes later still no one came up so we called the front desk again and they assured us that someone would be coming, 10 more minutes and still no one came, I ran through the hotel looking for more towels to start to clean up the mess and then went to the front desk to let them know that still no one was helping us.
"Doesn't compare to the many other Embassy Suites we have stayed at! " Read full review on TripAdvisor   1/22/2011 Vote      
10. We checked into our room and the toilet overflowed and it ran into our bedroom, we called the front desk right away for assistance and they said they would send someone up,10 minutes later still no one came up so we called the front desk again and they assured us that someone would be coming, 10 more minutes and still no one came, I ran through the hotel looking for more towels to start to clean up the mess and then went to the front desk to let them know that still no one was helping us.
"Doesn't compare to the many other Embassy Suites we have stayed at! " Read full review on TripAdvisor   1/22/2011 Vote      
   
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