3. We have called twice since then to discuss the hotel charges, as we have written receipts with the guaranteed rates prnted with our confirmation; this is why we prepaid in the first place); the first time the billing person was not there, and the second time the person tried to blow us off, saying that these were parking and bar charges (those were placed on separate credit cards, for which we have receipts as well); it was stated that she would have to consult with another person and would call us back; we have not received a call back yet, so the matter is still unresolved, and the billing person basically was argumentative rather than fixing the situation for which we have written documentation.