Hotel Palomar Los Angeles - Westwood - a Kimpton Hotel, Los Angeles, Manager

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1st

Out of 700

Hotel Palomar Los Angeles - Westwood - a Kimpton Hotel	Average Price: $265 Check Rates

Hotel Class:

10740 Wilshire Boulevard

Los Angeles, 90024 View map

3-Star Hotel Rank: 1 of 84
Average review rating: 4.2

OpinionWell Value Index: 5

Traveler reviews analyzed: Expedia (44) , MyTravelGuide (186) , TripAdvisor (506) , YahooTravel (6)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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amenity (37) bar (107) bath (26) bathroom (123) beach (23) bed (99) breakfast (96) charge (32) check in (75) closet (21) complimentary (63) concierge (32) cost (29) deal (19) decor (64) dinner (42) fee (28) food (96) front desk (115) gym (20) hotel (1168) housekeeping (23) lobby (130) location (316) manager (29) money (25) neighborhood (34) parking (148) pillow (24) pool (122) price (73) rate (77) recommend (74) restaurant (251) room (793) room service (60) service (248) shower (47) spa (24) staff (421) street (69) suite (84) towel (33) tub (31) valet (138) valet parking (61) value (40) view (85) walk (111) wireless (35)

Manager

Appears in 29 comments.

85% wrote positive comments about manager

The following words were used in comments with Manager:
generous (4) helpful (3) hotel (13) management (31) night (4) responsive (2)

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1. The hotel is actually pretty ok, with efficient yet not overly friendly staff, and ok rooms, comfy bed etc. Shame that the experience could have been great but ended up being average, and the general manager (who is quite active on here and seems to welcome guest feedback) ignored my efforts to discuss my experience with him.

"Average to nice hotel, but negative service experience " Read full review on TripAdvisor 5/3/2011 Vote

2. Funny how it worked fine in the bar area though!(A footnote to this - I raised this issue with the staff on my return to the UK, and had a very nice response from the Hotel Manager offering his apologies and a free upgrade next time, which seems very fair).

"Great location, great rooms, great service. " Read full review on TripAdvisor 1/27/2010 Vote

3. My car's battery died in the Palomar garage the third night I was there (hybrids park for free), and the manager took over, handling the problem (which, with a hybrid, is not as simple as a basic jump) and even paying my cab fare out to the restaurant where I was heading.

"Best. Service. Ever. " Read full review on TripAdvisor 1/22/2010 Vote

4. First of all when we arrived they charged our credit card way more than we were supposed to be charged and they waited the next day to refund the card without the slightest sympathy, then we had a situation with our room and instead of trying to help us all they had to say was 'there's nothing we can do,' so I decided to speak to a manager (I think his name was Hami) and of course all he had to say was 'there's nothing we can do' so I spoke to another manager (Victor) and his response was.

"Does customer service exist anymore? " Read full review on TripAdvisor 9/29/2009 Vote

5. Every staff member I met, including the hotel manager, were very professional and eager to be of service.

"Everything I hoped for " Read full review on TripAdvisor 5/25/2009 Vote

6. The manager went out of his way to help me by scanning and e-mailing an important document to my daughter.

"Great Location, Great Hotel " Read full review on TripAdvisor 2/28/2009 Vote

7. The hotel still charged us for valet (I am out $700 on this already right?) and then ignored my request to have the valet company and/or hotel manager contact me (neither bothered).

"No return phone call after problem with stay " Read full review on TripAdvisor 4/23/2012 Vote

8. And the manager doesn't even take the time to contact me, no apology, no refund on parking.

"No return phone call after problem with stay " Read full review on TripAdvisor 4/23/2012 Vote

9. Room service came from the restaurant when it was open, but I asked for breakfast before dawn to catch an early flight and the quality was terrible -- the manager agreed it wasn't up to their standard and took it off the bill, but I would recommend only order room service during the hours the restaurant kitchen is open.

"Splendid Food, Enjoyable Stay " Read full review on TripAdvisor 9/4/2011 Vote

10. I spoke with the valet manager Danielle Saturday morning over the phone.

"Nice room but BEWARE valet parking " Read full review on TripAdvisor 8/30/2011 Vote