Magic Castle Hotel, Los Angeles, Service

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Rank

8th

Out of 700

Magic Castle Hotel	Average Price: $210 Check Rates

Hotel Class:

7025 Franklin Avenue

Los Angeles, 90028 View map

3-Star Hotel Rank: 3 of 84
Average review rating: 4.4

OpinionWell Value Index: 5

Traveler reviews analyzed: BedBugRegistry (1) , Expedia (36) , TripAdvisor (868)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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Keyword Search

amenity (31) balcony (50) bar (36) bath (26) bathroom (110) beach (16) bed (125) breakfast (372) brunch (17) charge (41) check in (56) check out (23) complimentary (117) cost (21) deal (13) decor (25) dinner (61) food (50) front desk (116) hotel (1273) housekeeping (16) laundry (30) lobby (47) location (410) maid (10) manager (42) mini bar (46) minibar (18) mini-bar (11) money (41) parking (135) pillow (16) pool (368) price (76) rate (29) recommend (131) restaurant (107) room (988) service (300) shower (45) shuttle (31) staff (717) street (59) suite (217) towel (31) tub (15) value (64) view (50) walk (240) wireless (40)

Service

Appears in 300 comments.

92% wrote positive comments about service

The following words were used in comments with Service:
amazed (16) best (29) breakfast (20) customer (41) excellent (28) fantastic (14) free (28) friendly (23) great (44) helpful (23) hotel (107) liked (14) location (30) nice (16) night (14) outstanding (15)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. The reviews I read were correct- Outstanding Customer Service.

"Great Service and Location-Hollywood " Read full review on TripAdvisor 5/19/2012 Vote

2. Just about the best service you could wish for.

"Fantastic service and standards " Read full review on TripAdvisor 5/18/2012 Vote

3. The service was great - I wish I could remember the name of the female staff member that helped us out.

"Best Choice I Could Have Made " Read full review on TripAdvisor 5/14/2012 Vote

4. The room was spacious and the staff service was excellent too.

"Excellent Service " Read full review on TripAdvisor 5/9/2012 Vote

5. From the free snacks, customer service, proximity to sunset strip, great restaurants, heated pool and delivered paper in the morning, it was awesome.

"Beyond our Expectations " Read full review on TripAdvisor 5/8/2012 Vote

6. The service you get here is amazing.

"Best place to stay " Read full review on TripAdvisor 5/5/2012 Vote

7. Most importantly, this place understands customer service and this is the best story of the review.

"Converted apartments " Read full review on TripAdvisor 4/27/2012 Vote

8. The place is well cared for and the service is wonderful,,better than ANY large hotel I've ever stayed at and I travel frequently.

"Almost like home! " Read full review on TripAdvisor 4/24/2012 Vote

9. The free snacks is really an awesome touch of service especially to those who have young kids but really it's just great for both kids and adults.

"Excellent location and great staff! " Read full review on TripAdvisor 4/24/2012 Vote

10. The pool was lovely and the service second to none - there was nothing they couldn't do for us and they were sooo friendly and helpful.

"Fabulous service " Read full review on TripAdvisor 4/20/2012 Vote