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Rank
94th
Out of 718

Hilton Houston

Average Price: $122  
 
Hotel Class:
6780 Southwest Freeway
Houston, 77074-2102 View map  
3-Star Hotel Rank: 49 of 121
Average review rating: 3.41
OpinionWell Value Index: NA
Traveler reviews analyzed: Expedia (36) , MyTravelGuide (130) , Travelocity (3) , TripAdvisor (74) , YahooTravel (7)
SAFE TO BOOK ? (1/5 issues found)
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Keyword Cloud
The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Manager
Appears in 12 comments. 
66% wrote positive comments about manager
The following words were used in comments with Manager:
best (2)   better (2)   desk (4)   management (13)   nice (3)   problem (2)    
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1. It would have been logistically a better plan for the manager on duty to have access to the room rather than what prevails now.
"Excellent customer service - in words and action " Read full review on TripAdvisor   4/21/2011 Vote      
2. Half of the staff were rude and unaccommodating, except one of the managers, who tried to make me more comfortable (which was near impossible due to the building).
"Sleepless nights and faulty lifts " Read full review on TripAdvisor   2/17/2010 Vote      
3. i've stayed here before and it has the nicest hosts still, my only problem was the nite clert didn't turn in my wake up call as i requested in person but the day manager gave me free breakfast for make up, that was great.
"great place to stay " Read full review on Expedia   8/5/2008 Vote      
4. From the fantastic night manager to the very attentive Desert Rose restaurant staff, everyone I encountered tried their best to make my stay pleasant despite the problems.
"Good service and decent hotel though problems! " Read full review on TripAdvisor   6/27/2008 Vote      
5. The front desk clerks, security, and managers were very helpful when my car battery died, they answered any questions I had, and provided me with information on where the good restaurants were in the area.
"Great service " Read full review on Expedia   5/16/2007 Vote      
6. Seemed to be very incompetent Management, left message to General Manager no returned call.
"Hotel management & Front desk people are not Hiltonized " Read full review on TripAdvisor   3/26/2012 Vote      
7. When I checked in, the manager was at the front desk and he was extremely nice.
"Good hotel " Read full review on TripAdvisor   11/28/2011 Vote      
8. The front desk lady i believe her name was volor tried to tell me that it was my fault and her attitude was horrible, then i asked to speak with the manager and apparently attitude is something they train them at because they were all well trained.
"Never going back " Read full review on TripAdvisor   7/19/2011 Vote      
9. At first i did not believe that Theresa was the manager but i was shocked, in plain and simple words she told me that if im not happy with their hotel then i can just leave, and guess what, best advice i've ever gotten.
"Never going back " Read full review on TripAdvisor   7/19/2011 Vote      
10. However, in doing so, Gary (the manager) made sure I got a much better room and even escorted me up there.
"Super friendly staff " Read full review on TripAdvisor   4/26/2011 Vote      
   
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