Hilton Houston, Houston, Front Desk

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Rank

94th

Out of 718

Hilton Houston	Average Price: $122 Check Rates

Hotel Class:

6780 Southwest Freeway

Houston, 77074-2102 View map

3-Star Hotel Rank: 49 of 121
Average review rating: 3.41

OpinionWell Value Index: NA

Traveler reviews analyzed: Expedia (36) , MyTravelGuide (130) , Travelocity (3) , TripAdvisor (74) , YahooTravel (7)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

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amenity (2) bar (6) bathroom (13) bed (13) breakfast (20) charge (3) check in (11) check out (4) check-out (2) closet (2) complimentary (3) concierge (7) cost (4) deal (3) dinner (5) downtown (7) food (10) freeway (14) front desk (20) gym (2) highway (9) hotel (136) housekeeping (2) laundry (2) lobby (14) location (29) manager (12) money (5) neighborhood (6) parking (13) pillow (3) pool (4) price (16) rate (10) recommend (8) restaurant (29) room (128) room service (2) service (20) shower (9) shuttle (6) staff (49) street (2) suite (3) towel (3) tub (2) value (4) walk (5) water pressure (2) wireless (6)

Front desk

Appears in 20 comments.

62% wrote positive comments about front desk

The following words were used in comments with Front desk:
annoy (2) attitude (2) desk (20) friendly (3) good (3) great (2) helpful (3) maid (2) management (3) nice (4)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. I have stayed at the Hilton Southwest more than 6 times in the last 12 months, Front Desk personnel are always great, friendly and helpful always going the extra mile.

"Return Visitor " Read full review on TripAdvisor 10/24/2011 Vote

2. The front desk folks were friendly and inviting and the lobby was large and tastefully funished.

"we expected better " Read full review on TripAdvisor 8/8/2011 Vote

3. We also had to ask to have the maid bring a few things they didn't restock, but the front desk was very friendly and the maid brought stuff quickly.

"Not the best, not the worst. " Read full review on TripAdvisor 3/29/2011 Vote

4. front desk staff were all great.

"Highly recommended! " Read full review on TripAdvisor 8/19/2009 Vote

5. Check-in was smooth and front desk staff were nice.

"Overpowering cologne/cleaner smell " Read full review on TripAdvisor 5/21/2009 Vote

6. Front Desk Night Auditor was nice.

"Good, not great " Read full review on TripAdvisor 6/10/2008 Vote

7. FRONT DESK WAS VERY NICE.

"GREAT SERVICE " Read full review on Expedia 2/20/2008 Vote

8. When I checked in, the manager was at the front desk and he was extremely nice.

"Good hotel " Read full review on TripAdvisor 11/28/2011 Vote

9. The front desk lady i believe her name was volor tried to tell me that it was my fault and her attitude was horrible, then i asked to speak with the manager and apparently attitude is something they train them at because they were all well trained.

"Never going back " Read full review on TripAdvisor 7/19/2011 Vote

10. I had a problem with my room and i went down to the front desk to report it.

"Never going back " Read full review on TripAdvisor 7/19/2011 Vote